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- Tasks: Manage customer relationships and support day-to-day fleet operations.
- Company: Vavoom is a multi-award-winning fleet management business focused on sustainability.
- Benefits: Enjoy a £6,000 annual bonus, electric company car, 25 days leave plus birthday off, and more!
- Why this job: Join a passionate team making a positive impact on the planet while developing your career.
- Qualifications: Proven experience in customer account management or customer success is essential.
- Other info: Work in a supportive environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you driven by positive outcomes and passionate about great customer relationships? Vavoom is seeking high energy, professional individuals to join our Account Management function and support our growing customer base in the management of their vehicles.
Vavoom is a multi-award-winning fleet management business, seeing significant growth following continued investment in our operations and people. We embrace technology to the benefit of our proposition and are proud of our expert team underpinning the service.
We are a small but mighty organisation, committed to making a difference to the planet by supporting organisations to transition to lower emission vehicles. Due to continued growth we are hiring an Account Executive to manage and support the day-to-day operations of SME and Corporate customers, including some of the UK’s largest employers across our fleet management and salary sacrifice schemes.
Our approach to relationship management is all about providing consultative, expert advice, while delivering on our commitments.
- Managing a portfolio of customer relationships; operating as the main point of contact for those organisations, preparing for and attending regular account reviews, supported by the Commercial Director.
- Account administration; supporting the customer fleet operation to run smoothly, coordinating with the wider team to deliver customer projects.
- Driver Support; acting as the point of contact for customers’ drivers and working with internal and external teams to support in-life queries.
A proven track record in customer account management, customer success or customer experience.
Benefits include:
- £6,000 annual bonus
- Electric company car
- 25 days annual leave and an extra day for your birthday
- Company Pension
- Life Assurance scheme
- Subsidised staff canteen
- Free onsite office parking
Account Manager/Executives (Permanent) employer: Vavoom Vehicle Management
Contact Detail:
Vavoom Vehicle Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager/Executives (Permanent)
✨Tip Number 1
Familiarise yourself with Vavoom's mission and values. Understanding their commitment to sustainability and customer relationships will help you align your approach during interviews and discussions, showcasing your passion for their goals.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to manage customer accounts effectively. Highlight instances where you've provided consultative advice or resolved complex issues, as this aligns closely with the role's requirements.
✨Tip Number 3
Research the latest trends in fleet management and electric vehicles. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and genuinely interested in the field.
✨Tip Number 4
Network with current or former employees of Vavoom on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Account Manager/Executives (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Account Manager/Executive position. Tailor your application to highlight how your skills and experiences align with what Vavoom is looking for.
Highlight Relevant Experience: Emphasise your proven track record in customer account management or customer success. Use specific examples from your previous roles that demonstrate your ability to manage relationships and deliver positive outcomes.
Showcase Your Passion: Vavoom values individuals who are passionate about great customer relationships and making a difference. In your cover letter, express your enthusiasm for the role and the company's mission to support lower emission vehicles.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vavoom Vehicle Management
✨Show Your Passion for Customer Relationships
Vavoom is all about great customer relationships, so make sure to express your enthusiasm for building and maintaining these connections. Share examples from your past experiences where you successfully managed client accounts or resolved customer issues.
✨Demonstrate Your Knowledge of Fleet Management
Familiarise yourself with the basics of fleet management and salary sacrifice schemes. Being able to discuss industry trends or challenges will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Prepare by thinking of specific situations where you provided consultative advice or overcame obstacles in account management.
✨Highlight Your Teamwork Skills
Since the role involves coordinating with various teams, be ready to discuss how you've successfully collaborated with others in previous roles. Emphasise your ability to work well in a small team environment and support collective goals.
