The Role:
To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.
Responsibilities will include:
-
Generation of analysis and reports which drive business decisions in regards to Complaint handling.
-
Work with relevant areas of the business to understand and resolve data source and quality challenges.
-
Deliver improvements such as automation, to our current process to improve workflow and data quality
-
Create dashboards to provide insight to internal stakeholders re Complaints performance .
-
Complete Fair Value Assessments to ensure our products have the relevant Complaints information available
-
Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns
-
Contribute to process improvement initiatives to enhance complaints performance
Skills:
- Advanced Microsoft Excel skills, including formulas and functions
- Excellent working knowledge of XLOOKUP/VLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, IF/IFS and nested formulas
- Knowledge of Power Query for importing, combining, cleansing and transforming data
- Ability to automate repetitive reporting processes, ideally using macros/VBA where appropriate
- Excellent analytical and problem-solving skills
- Good communication skills and ability to work independently
- Some understanding and experience of the Insurance market would be beneficial
- Experience using Power BI is desirable but not essential
#J-18808-Ljbffr
Complaints Data Analyst in Manchester employer: vavemga
Canopius is an exceptional employer that fosters a collaborative culture and values practical innovation, making it an ideal place for Business Analysts looking to make a meaningful impact. With a focus on employee growth and development, you will have the opportunity to deepen your analysis skills while working on high-impact transformation initiatives in a supportive environment. Located in Manchester, the hybrid work model allows for flexibility, ensuring a healthy work-life balance while contributing to significant business improvements.
