At a Glance
- Tasks: Provide essential admin support and manage customer queries to meet deadlines.
- Company: Join a diverse and inclusive team at Vaultex UK Ltd.
- Benefits: Enjoy competitive pay, generous holidays, and a robust pension scheme.
- Other info: Opportunities for career growth and access to health and wellness resources.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and proficiency in Excel and Word required.
The predicted salary is between 25000 - 30000 £ per year.
Hours
Monday to Friday 8.00 to 16.00 (35hrs) per week
Grade
CM20
Location
Medway House, 100 Vale Road, Tonbridge, Kent, TN9 1SH.
Job Purpose
The administrator will provide administrative support to the site in the achievement of centre objectives.
They will ensure that all reconciliation and NCS Duties are completed accurately to meet deadlines.
Be responsible for customer escalations and queries within SLAs.
- Main Responsibilities
- Investigate queries and provide responses to internal and external customers
- Escalate customer differences accordingly and maintain QMS standards.
- Follow company and Bank of England policies and procedures.
- Accurately balance accounts and perform reconciliation duties
- Manage internal transfers, orders and CHAPS payments as needed.
- Assist site manager with queries and accounts differences
- Support investigations into discrepancies and complete related paperwork.
- Process data from the Vault, manage spreadsheets (NIPS/NES) and liaise with treasury.
- Ensure all NCS mandates training and staff rotation schedule is maintained
- Maintain effective admin and process management, including post-stocktake tasks.
- Other general daily duties as delegated by the site management team, to include:
- Coordinate records to ensure audit compliance
- Ensure that all records and boxes are despatched to Iron Mountain correctly
- Knowledge, Skills and Experience Required
- Ability to plan and organise workload.
- Computer literacy, including Excel and Word.
- Ability to work as part of a team as well as unsupervised.
- Competent in reconciliations and NCS process.
- Ability to work to strict deadlines
- Accuracy and attention to detail
What We Offer
- A generous company pension – auto-enrolled 4% employee 10% employer.
- Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
- Group life assurance 4 x salary.
- Group income protection.
- Vaulte Xtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
- Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
- Robust Learning and Development team and opportunities for career progression.
- Performance based yearly bonus (grade dependant).
- One day paid volunteering opportunity each year.
- Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
- Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
- Access to Zurich's Virtual GP service.
- Charles Cameron - free access to independent mortgage advice.
- Equal Opportunities
Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community.
We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+.
We value your lived experience and knowledge.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
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NCS/Admin Clerk in Tonbridge employer: Vaultex
At Vaultex UK Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Located in the vibrant town of Tonbridge, our team enjoys competitive benefits including a generous pension scheme, extensive learning and development opportunities, and a focus on employee well-being through various health initiatives. We are committed to fostering career progression and providing a fulfilling work environment where every employee can thrive.
