At a Glance
- Tasks: Support and enhance business applications while providing excellent customer service.
- Company: Join Vaultex, the UK's leading cash processing company with a collaborative culture.
- Benefits: Generous pension, competitive holidays, discounts, and robust learning opportunities.
- Other info: Dynamic environment with opportunities for career progression and mentorship.
- Why this job: Make a real impact by ensuring smooth operations for businesses and customers.
- Qualifications: Experience in application support, troubleshooting, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible, adaptable and focused on providing excellent in business critical support for the Vaultex Applications that underpin the successful running of the operation.
Responsibilities
- Taking ownership to manage and resolve queries and incidents reported to the team.
- Maintaining accurate documentation of incidents, requests, resolutions, and procedures.
- Providing timely and efficient support across the Vaultex business.
- Developing training skills to enhance technical skills.
- Triaging application team tickets, offering solutions or workarounds to incidents, problems, and requests.
- Analyzing and diagnosing issues to identify root causes, implementing solutions or escalating when necessary.
- Meeting KPIs and SLA thresholds, working to reduce overall incident and request counts.
- Managing potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents.
- Collaborating with third parties and subject matter experts for 3rd line support.
- Coordinating with Application Delivery and key application owners for product updates and changes.
- Maintaining exceptional customer service skills, ensuring positive user experiences.
- Identifying and supporting process optimization opportunities, contributing to the implementation of proposed solutions.
- Contributing to service management process improvement and product enhancement initiatives.
- Collaborating with other departments to improve cross‑functional communication.
- Providing technical assistance and training to users on various software applications and tools.
- Taking part in the Application Team review meetings, providing constructive feedback to other team members.
Qualifications
- Experience working in an Application Support Team.
- Experience working in an ITIL environment.
- Demonstrable troubleshooting skills at various support levels.
- Experience within a Software Development Environment and understanding of the SDLC.
- Experience supporting bespoke application environments and familiarity with relevant technologies.
- SQL server / SQL query knowledge.
- Strong communication and interpersonal skills.
- Customer‑focused attitude with a desire to support and resolve customer issues.
- Ability to take ownership of tasks independently and collaboratively.
- Ability to multitask and prioritise effectively.
- Experience with IT Service Management Tools.
About Vaultex
Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it.
Benefits
- A generous company pension – auto‑enrolled 4% employee 10% employer.
- Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
- Group life assurance 4 × salary.
- Group income protection.
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
- Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
- Robust Learning and Development team and opportunities for career progression.
- Performance based yearly bonus (grade dependent).
- One day paid volunteering opportunity each year.
- Mentorship programmes.
- Access to Peppy – a digital health platform providing support for healthcare in menopause, fertility, men’s and women’s health.
- Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
- Access to Zurich's Virtual GP service.
- Charles Cameron – free access to independent mortgage advice.
Our culture
Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress.
Application Support Analyst in Willenhall employer: Vaultex UK
At Vaultex, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values every employee's contributions. As an Application Support Analyst, you will benefit from robust learning and development opportunities, a competitive benefits package including a generous pension scheme and health support services, and the chance to make a meaningful impact in ensuring secure cash processing for businesses across the UK. Join us to be part of a team that prioritises your growth and well-being while delivering critical support to our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Willenhall
✨Tip Number 1
Get to know the company inside out! Research Vaultex and understand their values, mission, and the specific applications they support. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities listed in the job description. Be ready to share examples of how you've tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Application Support Analyst in Willenhall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in application support. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Show Off Your Troubleshooting Skills:Since this role is all about resolving queries and incidents, share specific examples of how you've tackled similar challenges in the past. We love seeing your problem-solving prowess in action!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to maintain professionalism in your written application. Show us your personality, but also your commitment to providing excellent customer service.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Vaultex UK
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the Vaultex applications you'll be supporting. Familiarise yourself with their functionalities and any common issues users might face. This will help you demonstrate your knowledge and show that you're ready to take ownership of queries and incidents.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved issues in previous roles. Highlight your experience with SQL and any ITIL practices you've followed. This will illustrate your ability to analyse problems and implement effective solutions, which is crucial for this role.
✨Emphasise Customer Service
Since this role requires excellent customer service skills, think of instances where you've gone above and beyond to support users. Share stories that showcase your customer-focused attitude and how you ensured positive user experiences, as this aligns perfectly with what Vaultex values.
✨Prepare for Collaboration
Collaboration is key in this role, so be ready to discuss how you've worked with other teams or third parties in the past. Think about how you can contribute to cross-functional communication and process optimisation. Showing that you can work well with others will set you apart from other candidates.
