At a Glance
- Tasks: Provide essential admin support and manage customer queries in a dynamic cash processing environment.
- Company: Join Vaultex, the UK's leading cash processing company with a collaborative culture.
- Benefits: Enjoy competitive salary, generous pension, holiday options, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact by ensuring secure cash access for businesses and communities.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Excel and Word.
The predicted salary is between 28197 - 28197 £ per year.
Who we are Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it.
Hours: Monday to Friday 8.00 to 16.00 (35hrs) per week
Salary: £28,197.00 Per annum
Location: Tonbridge
Job purpose
The administrator will provide administrative support to the site in the achievement of centre objectives. They will ensure that all reconciliation and NCS Duties are completed accurately to meet deadlines. Be responsible for customer escalations and queries within SLAs.
Main responsibilities
- Investigate queries and provide responses to internal and external customers
- Escalate customer differences accordingly and maintain QMS standards.
- Follow company and Bank of England policies and procedures.
- Accurately balance accounts and perform reconciliation duties
- Manage internal transfers, orders and CHAPS payments as needed.
- Assist site manager with queries and accounts differences
- Support investigations into discrepancies and complete related paperwork.
- Process data from the Vault, manage spreadsheets (NIPS/NES) and liaise with treasury.
- Ensure all NCS mandates training and staff rotation schedule is maintained
- Maintain effective admin and process management, including post-stocktake tasks.
- Coordinate records to ensure audit compliance
- Ensure that all records and boxes are despatched to Iron Mountain correctly
Knowledge, skills and experience required
- Good time management skills & organisational skills.
- Good communication skills (verbal & written).
- Ability to plan and organise workload.
- Computer literacy, including Excel and Word.
- Ability to work as part of a team as well as unsupervised.
- Competent in reconciliations and NCS process.
- Ability to work to strict deadlines
- Accuracy and attention to detail
What we offer you
- A generous company pension – auto-enrolled 4% employee 10% employer.
- Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
- Group life assurance 4 x salary.
- Group income protection.
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
- Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
- Robust Learning and Development team and opportunities for career progression.
- Performance based yearly bonus (grade dependant).
- One day paid volunteering opportunity each year.
- Mentorship programmes.
- Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
- Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
- Access to Zurich's Virtual GP service.
- Charles Cameron - free access to independent mortgage advice.
Our culture
Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best.
If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!
Continue the conversation
Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team.
Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!
NCS/Admin Clerk in Tonbridge employer: Vaultex UK
At Vaultex, we pride ourselves on being a Living Wage employer with Investors in People Platinum status, offering a supportive and inclusive work culture that values every employee's contributions. Located in Tonbridge, our team enjoys competitive benefits, robust learning and development opportunities, and a commitment to transparency and diversity, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land NCS/Admin Clerk in Tonbridge
✨Tip Number 1
Get to know the company! Before your interview, check out Vaultex's website and social media. Understanding their values and culture will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or achievements that relate to the NCS/Admin Clerk role. This will demonstrate your capabilities and how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace NCS/Admin Clerk in Tonbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the NCS/Admin Clerk role. Highlight your relevant skills, like time management and attention to detail, to show us you're the perfect fit!
Show Off Your Communication Skills:Since good communication is key for this role, use clear and concise language in your application. We want to see how well you can express your thoughts both verbally and in writing.
Be Honest About Your Experience:Don’t be shy about sharing your past experiences, even if they’re not a perfect match. We value your unique background and lived experiences, so let us know what you bring to the table!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Vaultex UK
✨Know Your Stuff
Before the interview, make sure you understand Vaultex's role in cash processing and their commitment to security and efficiency. Familiarise yourself with the job description, especially the NCS duties and reconciliation processes, so you can speak confidently about how your skills align with their needs.
✨Show Off Your Organisational Skills
As an Admin Clerk, you'll need to demonstrate excellent time management and organisational abilities. Prepare examples from your past experiences where you've successfully managed workloads or resolved customer queries under tight deadlines. This will show that you're ready to handle the responsibilities of the role.
✨Communicate Clearly
Good communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen carefully to questions and respond thoughtfully. This will highlight your verbal communication skills and your ability to engage with both internal and external customers.
✨Be Detail-Oriented
Accuracy and attention to detail are crucial for the position. Bring up specific instances where your attention to detail made a difference, whether in balancing accounts or managing data. This will reassure the interviewers that you can maintain the high standards expected at Vaultex.
