EUC Engineer in Cheshire, Warrington

Monday to Friday: 09:00 - 17:00 - 35 hours per week

Location: Hybrid role - Warrington & remote (minimum one day a week in the office). Travel is required for this role.

Competitive salary plus £6000 car allowance.

Who we are

Vaultex are the UKs leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it.

Job purpose

The End User Computing role works closely with the cash/coin centre and support function staff, to ensure all aspects of IT systems and services are running their optimum. The role has two primary focus areas:

• Ensuring end user support needs are met
• Ensuring that each centre / function receives the support they need

Ensuring high systems availability and end user satisfaction. The role demands a high proportion of flexibility and travel, working with centres and support functions to resolve underlying issues, and to ensure that IT's service focus is maintained in all areas of the business. This is a hands-on role where you will work collaboratively with the support and infrastructure teams to help ensure high levels of support and systems availability are achieved.

Main responsibilities

• End user systems are appropriately supported (Onsite/Remotely)
• Ensure all IT Equipment is kept in a safe and tidy state (Across all Vaultex Locations)
• Diagnose and troubleshoot technical problems reported by end users.
• Work with 3rd party suppliers to resolve issues and implement any new initiatives.
• Ensure the ITSM Tool (Jira) Support Engineers Queue is monitored and appropriate action taken when tickets are logged.
• Maintain accurate records incident solutions and user interactions.
• Log and update Incidents and Service Requests tickets in a timely manner.
• Procure and manage deliveries of IT hardware/software/consumables on behalf of IT and end user.
• Manage and Keep the Asset CMDB Inventory up to date.
• Participate in Projects such as Hardware/software rollout.
• Mentor and knowledge share with the Service Desk to improve the 1st contact resolution customer experience.
• Enhance the customer onboarding experience.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Occasional weekend work required i.e. to perform generator testing/site power downs.

Knowledge, skills, and experience required

• Good Communication (Written, verbal and inter-personal)
• Excellent Time management
• Technical analysis
• Broad IT knowledge across a wide range of the IT spectrum (Desktops, Infrastructure and networking)
• Appreciation of IT Security
• Excellent Customer Service
• IT Service Management (ITIL)
• Broad knowledge of desktop and laptop hardware.
• Broad knowledge of Microsoft standard software applications.
• Experience of Network structure.
• Experience of site Infrastructure.
• Experience of Intune.
• Experience of Entra/Active Directory.
• Experience of Jira.

What we offer you

• Car allowance £6,000 per year
• A generous company pension auto-enrolled 4% employee 10% employer.
• Competitive holiday allowance of 25 days with an option to purchase additional holidays.
• Group life assurance 4 x salary.
• Group income protection.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Vaultex acknowledges every person's right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex's future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best.

If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!

Continue the conversation

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA. We value your lived experience and knowledge. If you require any reasonable adjustments throughout the recruitment process, please let us know.

Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team.

Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check.

We look forward to hearing from you!