Job purpose
The administrator (note) will provide administrative support to the site in the achievement of centre objectives. They will ensure all reconciliation and NCS Duties are completed accurately to meet deadlines, and be responsible for customer escalations and queries within SLAs.
Responsibilities
- Investigate queries and provide responses to internal and external customers.
- Escalate customer differences accordingly and maintain QMS standards.
- Follow company and Bank of England policies and procedures.
- Accurately balance accounts and perform reconciliation duties.
- Manage internal transfers, orders and CHAPS payments as needed.
- Assist site manager with queries and account differences.
- Support investigations into discrepancies and complete related paperwork.
- Process data from the Vault, manage spreadsheets (NIPS/NES) and liaise with treasury.
- Ensure all NCS mandates training and staff rotation schedule is maintained.
- Maintain effective admin and process management, including post‑stocktake tasks.
- Coordinate records to ensure audit compliance.
- Ensure that all records and boxes are dispatched to Iron Mountain correctly.
Qualifications
- Good time management skills and organisational skills.
- Good communication skills (verbal & written).
- Ability to plan and organise workload.
- Computer literacy, including Excel and Word.
- Ability to work as part of a team as well as unsupervised.
- Competent in reconciliations and NCS process.
- Ability to work to strict deadlines.
- Accuracy and attention to detail.
What we offer
- Living Wage employer with Investors in People Platinum status.
- A generous company pension – auto‑enrolled 4% employee 10% employer.
- Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
- Group life assurance 4 × salary.
- Group income protection.
- VaulteXtra discounts on retailers, cycle‑to‑work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
- Employee Assistance Programme – a free service for professional and impartial advice for legal advice and counselling.
- Robust Learning and Development team and opportunities for career progression.
- Performance‑based yearly bonus (grade dependent).
- One day paid volunteering opportunity each year.
- Mentorship programmes.
- Access to Peppy – a digital health platform providing support for healthcare in menopause, fertility, men’s and women’s health.
- Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
- Access to Zurich's Virtual GP service.
- Charles Cameron – free access to independent mortgage advice.
Equal Opportunity Statement
Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge. If you require any reasonable adjustments throughout the recruitment process, please let us know.
