Supervisor

Who we are

Hours: Monday to Friday 14:00 - 22:00 - 35 hours per week

Grade: CM30

Location: Medway House, 100 Vale Road, Tonbridge, Kent, TN9 1SH.

Salary: £32,697 per annum plus £2672 shift allowance. Total £35,369.

Job purpose

Act in the day to day running of the shift and showing strong leadership skills, be self-motivated and flexible within the working environment, ensuring procedures are adhered to within the department at all times. Supervise the Processing Team and take the responsibility of production/processing targets and leading the team to deliver key objectives and optimum performance.

Deliver high quality service to achieve maximum customer satisfaction while working within tight deadlines.

Main responsibilities

• Manage and lead the team.
• Ensure shift production operates to its optimum efficiency.
• Ensure employees are trained to maximise flexibility within the site.
• Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
• Motivate and drive the team to ensure optimum performance.
• Promote a professional image to customers, both internal and external.
• Identification, investigation and solving of problems.
• Other Reporting requirements.
• Effective Performance management of team members including all HR related tasks.
• Present briefings to team members ensuring opportunity for feedback and understanding.
• Other General duties as delegated by the Shift Manager.
• Champion Health and Safety standards within the workplace.
• Champion and implement change.
• Continuous focus on employee engagement including diversity and inclusion in the workplace.
• Promote CSR within the workplace.

Knowledge, skills and experience required.

• Time Management skills; organisational skills; operational knowledge and experience
• Ability to meet team/shift targets and deadlines
• Customer Service skills and experience
• Leadership and people management skills
• Flexible approach to work
• Conducting interviews, investigations and performance reviews including providing feedback
• Proven ability to lead and motivate a team
• Demonstrate a willingness to embrace change
• Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme - a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Continue the conversation

If you require any reasonable adjustments throughout the recruitment process, please let us know.