At a Glance
- Tasks: Support end-user computing and ensure optimal IT system availability.
- Company: Join Vaultex, a leading cash/coin centre with a focus on innovation.
- Benefits: Enjoy competitive pay, generous holidays, and a supportive work environment.
- Other info: Flexible hybrid role with great career progression and mentorship opportunities.
- Why this job: Make a real impact by enhancing user experiences and solving tech challenges.
- Qualifications: Strong communication skills and a passion for IT support are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid role – Warrington & remote (minimum one day per week in office).
Work schedule: Monday to Friday 09:00 – 17:00 (35 hours per week).
Grade: CM40.
Travel: Required.
Salary: Available on request.
Job Purpose
Support end‑user computing across Vaultex’s cash/coin centres and support functions to ensure optimal IT system availability and user satisfaction.
Main Responsibilities
- Support end‑user systems (on‑site / remotely).
- Maintain safe and tidy IT equipment at all Vaultex locations.
- Diagnose and troubleshoot technical problems reported by end users.
- Collaborate with third‑party suppliers to resolve issues and implement new initiatives.
- Monitor the ITSM tool (Jira) Support Engineers Queue and take appropriate action.
- Maintain accurate records of incident solutions and user interactions.
- Log and update incidents and service request tickets promptly.
- Procure and manage deliveries of IT hardware, software and consumables.
- Keep the Asset CMDB inventory up to date.
- Participate in projects such as hardware/software roll‑outs.
- Mentor and share knowledge with the Service Desk to improve first‑contact resolution.
- Enhance the customer onboarding experience.
- Create and maintain technical documentation, user guides and knowledge‑base articles.
- Occasional weekend work (e.g., generator testing/site power‑downs).
Qualifications
- Good written, verbal and interpersonal communication.
- Excellent time‑management and prioritisation skills.
- Technical analysis and broad IT knowledge (desktops, infrastructure, networking).
- Appreciation of IT security.
- Excellent customer service and IT service management (ITIL).
- Broad knowledge of desktop and laptop hardware, Microsoft software.
- Experience with network structure, site infrastructure, Intune, Entra/Active Directory, Jira.
- Flexible, hardworking, self‑motivated, able to communicate and escalade tickets/issues.
- Logical, analytical mindset; strong problem‑solving and teamwork.
- Team player; willing to share knowledge through the Service team.
Benefits
- Living Wage employer with Investors in People Platinum status.
- Auto‑enrolled pension – 4% employee, 10% employer.
- Competitive holiday allowance with option to purchase additional days.
- Group life assurance four times salary and income protection.
- Discounts (retailers, gym, cycle‑to‑work, childcare vouchers, etc.) and VaulteXtra.
- Employee Assistance Programme.
- Robust learning and development and career progression.
- Performance‑based yearly bonus (grade dependant).
- Paid volunteering opportunity per year.
- Mentorship programmes.
- Access to digital health, Aviva Digicare+, Zurich Virtual GP, independent mortgage advice.
Equal Opportunity
Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, who are culturally & linguistically diverse, veterans, and identify as LGBTQIA+. Reasonable adjustments are available throughout the recruitment process.
EUC Engineer employer: Vaultex UK Ltd
Vaultex UK Ltd is an exceptional employer, offering a hybrid working model that promotes work-life balance while ensuring employees are supported in their roles as EUC Engineers. With a strong commitment to employee development, competitive benefits including a robust pension scheme, and a culture that values diversity and inclusion, Vaultex fosters an environment where team members can thrive and grow professionally. The company's Investors in People Platinum status reflects its dedication to nurturing talent and providing meaningful career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vaultex UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vaultex UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vaultex UK Ltd!
✨Direct Apply to Vaultex UK Ltd
Let's not forget to apply directly through the Vaultex UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vaultex UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vaultex UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vaultex UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
