At a Glance
- Tasks: Support IT systems and ensure end user satisfaction in a dynamic environment.
- Company: Join Vaultex, the UK's leading cash processing company with a collaborative culture.
- Benefits: Enjoy competitive salary, generous pension, and extensive employee benefits.
- Other info: Flexible hybrid role with opportunities for career growth and mentorship.
- Why this job: Make a real impact by enhancing IT support for businesses and users.
- Qualifications: Experience in IT support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it.
Monday to Friday: 09:00 - 17:00 - 35 hours per week
Grade: CM40
Location: Hybrid role - Warrington & remote (minimum one day a week in the office)
Travel is required for this role.
Job purpose
The End User Computing role works closely with the cash/coin centre and support function staff, to ensure all aspects of IT systems and services are running at their optimum. The role has two primary focus areas:
- Ensuring end user support needs are met
- Ensuring that each centre/function receives the support they need, ensuring high systems availability and end user satisfaction
The role demands a high proportion of flexibility and travel, working with centres and support functions to resolve underlying issues, and to ensure that IT’s service focus is maintained in all areas of the business. This is a hands-on role where you will work collaboratively with the support and infrastructure teams to help ensure high levels of support and systems availability are achieved.
Main responsibilities
- End user systems are appropriately supported (Onsite/Remotely)
- Ensure all IT Equipment is kept in a safe and tidy state (Across all Vaultex Locations)
- Diagnose and troubleshoot technical problems reported by end users.
- Work with 3rd party suppliers to resolve issues and implement any new initiatives
- Ensure the ITSM Tool (Jira) Support Engineers Queue is monitored and appropriate action taken when tickets are logged.
- Maintain accurate records of incident solutions and user interactions.
- Log and update Incidents and Service Requests tickets in a timely manner.
- Procure and manage deliveries of IT hardware/software/consumables on behalf of IT and end user.
- Manage and keep the Asset CMDB Inventory up to date.
- Participate in Projects such as Hardware/software rollout.
- Mentor and knowledge share with the Service Desk to improve the 1st contact resolution customer experience.
- Enhance the customer onboarding experience.
- Create and maintain technical documentation, user guides, and knowledge base articles.
- Occasional weekend work required i.e. to perform generator testing/site power downs.
Knowledge, skills, and experience required
Key Attributes
- Good Communication (Written, verbal and inter-personal)
- Excellent Time management
- Technical analysis
- Broad IT knowledge across a wide range of the IT spectrum (Desktops, Infrastructure and networking)
- Appreciation of IT Security
- Excellent Customer Service
- IT Service Management (ITIL)
Technical Skills:
- Broad knowledge of desktop and laptop hardware.
- Broad knowledge of Microsoft standard software applications.
- Experience of Network structure.
- Experience of site Infrastructure.
- Experience of Intune.
- Experience of Entra/Active Directory.
- Experience of Jira.
Personal
- Flexible and hardworking
- Good time management and the ability to prioritise workload
- Able to communicate and escalate tickets/issues where necessary
- Self-motivated with a can-do attitude and takes pride in their work
- Logical, analytical mind-set, able to solve problems
- Good team player with the drive to share knowledge through the Service team as required
What we offer you
We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:
- A generous company pension – auto-enrolled 4% employee 10% employer.
- Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
- Group life assurance 4 x salary.
- Group income protection.
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
- Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
- Robust Learning and Development team and opportunities for career progression.
- Performance based yearly bonus (grade dependant).
- One day paid volunteering opportunity each year.
- Mentorship programmes.
- Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
- Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
- Access to Zurich's Virtual GP service.
- Charles Cameron - free access to independent mortgage advice.
Our culture
Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best.
If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!
Continue the conversation
Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge.
If you require any reasonable adjustments throughout the recruitment process, please let us know. Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team.
Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!
EUC Engineer in Warrington employer: Vaultex UK Limited
At Vaultex, we pride ourselves on being a Living Wage employer with Investors in People Platinum status, offering a supportive and collaborative work culture that values every employee's contributions. Our Warrington-based EUC Engineer role provides not only competitive benefits such as a generous pension scheme and performance bonuses but also robust opportunities for personal and professional growth, including mentorship programmes and access to health support services. Join us in making a meaningful impact while enjoying a flexible hybrid working environment that prioritises your well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vaultex UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vaultex UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vaultex UK Limited!
✨Direct Apply to Vaultex UK Limited
Let's not forget to apply directly through the Vaultex UK Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC Engineer in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vaultex UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vaultex UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vaultex UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
