At a Glance
- Tasks: Provide essential admin support and manage customer queries in a dynamic cash processing environment.
- Company: Join Vaultex, the UK's leading cash processing company with a collaborative culture.
- Benefits: Enjoy competitive salary, generous pension, holiday options, and wellness support.
- Other info: Great opportunities for career progression and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive workplace.
- Qualifications: Strong organisational skills, computer literacy, and ability to work under pressure.
The predicted salary is between 28197 - 28197 € per year.
Who we are
Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.
Hours: Monday to Friday 8.00 to 16.00 (35hrs) per week
Salary: £28,197.00 Per annum
Grade: CM20
Location: Tonbridge
Job purpose
The administrator will provide administrative support to the site in the achievement of centre objectives. They will ensure that all reconciliation and NCS Duties are completed accurately to meet deadlines. Be responsible for customer escalations and queries within SLAs.
Main responsibilities
- Investigate queries and provide responses to internal and external customers
- Escalate customer differences accordingly and maintain QMS standards
- Follow company and Bank of England policies and procedures
- Accurately balance accounts and perform reconciliation duties
- Manage internal transfers, orders and CHAPS payments as needed
- Assist site manager with queries and accounts differences
- Support investigations into discrepancies and complete related paperwork
- Process data from the Vault, manage spreadsheets (NIPS/NES) and liaise with treasury
- Ensure all NCS mandates training and staff rotation schedule is maintained
- Maintain effective admin and process management, including post-stocktake tasks
- Other General Daily duties as delegated by the site management team, to include: Coordinate records to ensure audit compliance
- Ensure that all records and boxes are despatched to Iron Mountain correctly
Knowledge, skills and experience required
- Good time management skills & organisational skills
- Good communication skills (verbal & written)
- Ability to plan and organise workload
- Computer literacy, including Excel and Word
- Ability to work as part of a team as well as unsupervised
- Competent in reconciliations and NCS process
- Ability to work to strict deadlines
- Accuracy and attention to detail
What we offer you
We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:
- A generous company pension – auto-enrolled 4% employee 10% employer
- Competitive holiday allowance with an option to purchase additional holidays (varies by grade)
- Group life assurance 4 x salary
- Group income protection
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more
- Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling
- Robust Learning and Development team and opportunities for career progression
- Performance based yearly bonus (grade dependant)
- One day paid volunteering opportunity each year
- Mentorship programmes
- Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health
- Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more
- Access to Zurich's Virtual GP service
- Charles Cameron - free access to independent mortgage advice
Our culture
Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best. If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!
Continue the conversation
Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge. If you require any reasonable adjustments throughout the recruitment process, please let us know. Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team. Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!
NCS/Admin Clerk in Tonbridge employer: Vaultex UK Limited
Vaultex is an exceptional employer, offering a supportive and inclusive work culture in Tonbridge, where employees are valued and encouraged to grow. With a commitment to employee development, competitive benefits including a generous pension scheme, and a focus on work-life balance, Vaultex provides a rewarding environment for those looking to make a meaningful impact in cash processing.
StudySmarter Expert Advice🤫
We think this is how you could land NCS/Admin Clerk in Tonbridge
✨Tip Number 1
Get to know the company! Before your interview, check out Vaultex's website and social media. Understanding their values and culture will help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows you’re serious about the role and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace NCS/Admin Clerk in Tonbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the NCS/Admin Clerk role. Highlight your relevant skills, like time management and attention to detail, to show us you're the perfect fit!
Show Off Your Communication Skills:Since good communication is key for this role, don’t forget to demonstrate your verbal and written skills in your application. Use clear language and structure to make it easy for us to see your strengths.
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks that relate to the responsibilities listed in the job description. This helps us understand how your experience aligns with what we’re looking for.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vaultex UK Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the NCS/Admin Clerk role. Familiarise yourself with cash processing, reconciliation duties, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your organisational and time management skills during the interview. Be ready to share specific examples of how you've successfully managed workloads or resolved customer queries in the past. This will demonstrate your ability to handle the demands of the role effectively.
✨Be a Team Player
Since the job involves working as part of a team, be prepared to discuss your experience collaborating with others. Share instances where you contributed to a team project or helped resolve a conflict, showcasing your communication skills and ability to work well with colleagues.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the team you'll be working with. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
