At a Glance
- Tasks: Support customer operations and manage Accounts Receivable processes with a focus on excellent service.
- Company: Join a dynamic team at Vault Personnel, known for its fast-paced and exciting environment.
- Benefits: Enjoy competitive salary, performance bonuses, medical insurance, and generous leave policies.
- Other info: Hybrid work flexibility based on performance and opportunities for career growth.
- Why this job: Make a real impact by resolving customer enquiries and managing financial records.
- Qualifications: Diploma or higher; 2+ years in customer service or finance preferred, but fresh graduates welcome.
The predicted salary is between 29616 - 36198 £ per year.
Role Overview
You will support high-volume customer operations and end-to-end Accounts Receivable (AR) processes, ensuring timely billing, collections, and reconciliation while delivering excellent customer service.
Job Responsibilities
- Customer Enquiries & Service Management
- Manage high-volume inbound enquiries via ticketing systems (e. g., Zendesk/Freshdesk)
- Provide accurate, professional, and timely responses (SLA-driven)
- Escalate complex cases to relevant stakeholders within defined timelines
- Maintain proper documentation and logs of escalations
- Accounts Receivable Operations
- Process billing, receipting, and refunds accurately and on time
- Maintain up-to-date financial records in systems
- Perform account reconciliation and resolve discrepancies
- Handle debtor management and recovery (calls, emails, dunning)
- Grant Reconciliation Support
- Reconcile funding against internal records
- Track disbursements and payment statuses
- Ensure accurate system updates
- Administrative & Operational Support
- Data entry, filing, and documentation
- Support system migration validation and UAT
- Assist in daily operations and pre-course checks
- Handle ad hoc tasks as assigned
- KPIs
- Enquiries resolved within 3 working days
- Billing/receipts/refunds processed within 5 working days
- Grant reconciliation within 3 working days
- Consistent and timely debt recovery follow-ups
Job Requirements
- Diploma or higher qualification
- 2+ years in customer service, operations, or finance (fresh graduates welcome)
- Experience in AR / billing / collections preferred
- Ability to manage 70–80 tickets daily
- Strong Excel skills and attention to detail
- Exposure to ERP systems (SAP) and Zendesk/Freshdesk is advantageous
- Strong professionalism and communication skills
- Ability to work under tight timelines and KPI-driven environments
- Compliance with data protection and financial regulations
- Adaptability to evolving responsibilities
Others
- Working Hours: Monday to Friday, 8:30 AM – 5:45 PM
- Initially on-site (hybrid/off-site flexibility based on performance)
- Fast-paced, high-volume and exciting environment
- Competitive salary (commensurate with experience)
- Performance Bonus based on achievement of KPIs and individual performance
- Medical Insurance provided (in line with company policy)
- CPF Contributions for Singapore Citizens and Permanent Residents in accordance with local regulations
- Annual leave, sick leave, and benefits aligned with the Singapore Employment Act
- Vault Personnel Pte. Ltd.
UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen - #J-18808-Ljbffr
Accounts Executive in Penarth employer: VAULT PERSONNEL PTE. LTD.
At Vault Personnel Pte. Ltd., we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters growth and development for our Accounts Executive team. With a strong focus on employee well-being, we provide competitive salaries, performance bonuses, and comprehensive medical insurance, all while promoting a culture of collaboration and support. Our commitment to professional development ensures that you will have ample opportunities to enhance your skills and advance your career in the vibrant city of Singapore.
