Role Overview
You will support high-volume customer operations and end-to-end Accounts Receivable (AR) processes, ensuring timely billing, collections, and reconciliation while delivering excellent customer service.
Job Responsibilities:
Customer Enquiries & Service Management
- Manage high-volume inbound enquiries via ticketing systems (e.g., Zendesk/Freshdesk)
- Provide accurate, professional, and timely responses (SLA-driven)
- Escalate complex cases to relevant stakeholders within defined timelines
- Maintain proper documentation and logs of escalations
Accounts Receivable Operations
- Process billing, receipting, and refunds accurately and on time
- Maintain up-to-date financial records in systems
- Perform account reconciliation and resolve discrepancies
- Handle debtor management and recovery (calls, emails, dunning)
Grant Reconciliation Support
- Reconcile funding against internal records
- Track disbursements and payment statuses
- Ensure accurate system updates
Administrative & Operational Support
- Data entry, filing, and documentation
- Support system migration validation and UAT
- Assist in daily operations and pre-course checks
- Handle ad hoc tasks as assigned
KPIs
- Enquiries resolved within 3 working days
- Billing/receipts/refunds processed within 5 working days
- Grant reconciliation within 3 working days
- Consistent and timely debt recovery follow-ups
Job Requirements:
- Diploma or higher qualification
- 2+ years in customer service, operations, or finance (fresh graduates welcome)
- Experience in AR / billing / collections preferred
- Ability to manage 70–80 tickets daily
- Strong Excel skills and attention to detail
- Exposure to ERP systems (SAP) and Zendesk/Freshdesk is advantageous
- Strong professionalism and communication skills
- Ability to work under tight timelines and KPI-driven environments
- Compliance with data protection and financial regulations
- Adaptability to evolving responsibilities
Others:
- Working Hours: Monday to Friday, 8:30 AM – 5:45 PM
- Initially on-site (hybrid/off-site flexibility based on performance)
- Fast-paced, high-volume and exciting environment
- Competitive salary (commensurate with experience)
- Performance Bonus based on achievement of KPIs and individual performance
- Medical Insurance provided (in line with company policy)
- CPF Contributions for Singapore Citizens and Permanent Residents in accordance with local regulations
- Annual leave, sick leave, and benefits aligned with the Singapore Employment Act
Vault Personnel Pte. Ltd.
UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen
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