Growth Operations Manager

Vatn Systems is seeking a Growth Operations Manager to serve as the operational backbone of our Growth organization which includes the sales, marketing, and government relations teams. In this role, you will report to the Chief Growth Officer and help facilitate the processes and coordination that enable our Growth Team to move quickly and win. You will manage our CRM infrastructure, drive reporting and pipeline discipline, coordinate the logistics behind customer engagements and industry events, and shepherd opportunity submissions from intake through proposal. This is a high-visibility, cross-functional role, ideal for someone who thrives on organization, ownership, and keeping many moving parts aligned in a fast-paced defence technology environment.

Responsibilities

• CRM and Pipeline Management
  • Own and administer the company's CRM platforms (Salesforce, Pryzm), including data hygiene, user management, and workflow configuration.
  • Generate and distribute regular sales and pipeline reports, dashboards, and forecasts for leadership and internal and external stakeholders.
  • Track opportunities through each stage of the pipeline and ensure timely, accurate updates from the Growth team.
• Product Catalog and Sales Enablement
  • Coordinate with engineering and finance to maintain and update the product catalog, pricing references, and configuration data.
  • Ensure customer facing materials reflect current product specifications, availability, and messaging.
  • Support the development and maintenance of customer-facing collateral, briefings, and capability statements.
• Event and Meeting Coordination
  • Plan and coordinate participation in trade shows, conferences, demonstrations, and customer engagements, including facilitating attendees, registration, booth logistics, and travel.
  • Manage shipping and logistics for equipment, demo hardware, and materials to event and customer sites.
  • Schedule and organize internal and external meetings, customer visits, and BD reviews.
• Process and Operations
  • Develop, document, and continuously improve BD operational processes and standard operating procedures.
  • Track performance metrics and KPIs, and support cadence for pipeline reviews and win/loss analysis.
  • Coordinate with marketing, contracts, program management, and executive leadership to facilitate sales team activity alignment with company mission.
  • Manage team budget tracking, travel coordination, and expense reconciliation as needed.

Qualifications

• Required
  • Bachelor's degree or equivalent relevant experience.
  • 3+ years of experience in business development operations, sales operations, or a comparable coordination-heavy role.
  • Experience working with government submission portals such as SAM.gov, PIEE, and DSIP.
  • Strong organizational and project management skills with the ability to juggle multiple priorities and deadlines.
  • Excellent written and verbal communication skills.
  • Proficiency with Salesforce, Confluence, Jira, Slack, and Microsoft Office/productivity tools.
  • Strong Excel skills required to build dashboards for pipeline reporting and forecasting.
  • Ability to travel up to 40%.
  • S. Person status (required for compliance with ITAR/export control regulations).
• Preferred
  • Prior sales or business development experience, particularly in the defence industry.
  • Understanding of defence acquisition strategy and the DoD procurement lifecycle.
  • Familiarity with Salesforce and/or Pryzm.
  • Experience coordinating proposals, RFIs/RFPs, and government or prime-contractor submissions.
  • Experience with event/trade show coordination and associated logistics.
  • Active or eligible U.S. security clearance is a plus, but not required.

Vatn is an equal opportunity employer.