Vatix in London is seeking a hands-on Head of Support to build and lead a small team of three while owning service delivery and process design.
You will manage the queue across phone, email and chat, partner with engineering to prioritise fixes, and shape our HubSpot Service Hub usage and internal admin platform.
This is a new role reporting to the CEO with a clear path to Head of Support and a chance to influence how we support customers across health and safety and governance.
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SaaS Support Lead - Build & Scale Team (London) employer: Vatix
Vatix is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from a competitive salary, private health insurance, and various office perks, while also enjoying ample opportunities for professional growth and development in the tech consulting field. Join us to make a meaningful impact as you lead larger customers through their onboarding journey.
