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- Tasks: Process client orders, manage customer service, and handle invoicing for French clients.
- Company: Join VAT, a leading international developer of high-performance vacuum technology.
- Benefits: Enjoy flexible hybrid working, career development, and a supportive team culture.
- Why this job: Be the first point of contact for clients and make a real impact in customer service.
- Qualifications: Fluent in French and English, with customer support experience and MS Office skills.
- Other info: Dynamic environment that values innovation and encourages your ideas.
The predicted salary is between 30000 - 42000 £ per year.
Location: Warwickshire, GB
Employment Type: Permanent
BE GREAT TOGETHER WITH US. Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.
YOUR CHALLENGES
- Order Processing – On a daily basis you will be processing client orders via the system for customers based in France. This will include liaising with internal departments to verify and authorise orders.
- Invoicing – Creating and issuing invoices in compliance with revenue recognition terms.
- Accounts Receivable – Dealing with overdue payments and enforcing credit terms.
- Customer Service Management – Managing all incoming calls and emails and being the first point of contact to the French client base.
- Internal Correspondence Management – Directly liaising with Accounts, Delivery and Distribution departments for a smooth running of the operations.
- CRM Management – Creating new customer accounts and qualifying clients by using vetting procedures.
- Report Management – Completing regular and statistical reports for the Management and Sales Division.
YOUR COMPETENCIES
- Must be fluent to native level in French
- Must be fluent in English
- Customer Support and Administrative experience is essential.
- Previous experience in a Business to Business capacity is highly desirable.
- Must be a competent user of MS Office including Excel.
Interested? Then we look forward to receiving your online application. You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.
French Speaking Customer Service Specialist employer: VAT Vakuumventile AG
Contact Detail:
VAT Vakuumventile AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We want you to feel confident and ready to showcase your skills, especially your French-speaking abilities!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace French Speaking Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer service experience and any relevant skills, especially your fluency in French and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits perfectly with our needs. Don’t forget to mention your experience in order processing and CRM management.
Showcase Your Skills: Be sure to highlight your proficiency in MS Office, particularly Excel, as it's essential for this role. If you've got any experience with invoicing or accounts receivable, make that stand out too. We love seeing candidates who are well-rounded!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VAT Vakuumventile AG
✨Brush Up on Your French
Since this role requires fluency in French, make sure you practice speaking and writing in the language. Prepare to answer common interview questions in French, as well as discuss your previous customer service experiences. This will show your confidence and proficiency.
✨Know the Company Inside Out
Do some research on VAT and its products, especially their vacuum valves and sealing technology. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company!
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer inquiries or resolved issues. Be ready to discuss how you would manage order processing and invoicing, as these are key responsibilities in the role.
✨Show Off Your Tech Skills
Since the job requires a competent use of MS Office, particularly Excel, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you used Excel to manage data or reports effectively.
