At a Glance
- Tasks: Provide top-notch customer support and manage orders efficiently.
- Company: Join VAT, a global leader in vacuum solutions with a collaborative culture.
- Benefits: Enjoy a permanent role with opportunities for career growth and a supportive team.
- Other info: Embrace an inclusive workplace that values your voice and ideas.
- Why this job: Make a real difference by enhancing customer experiences in a dynamic environment.
- Qualifications: Fluent in German and English, with 3 years of customer support experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Warwickshire, GB
Employment Type: Permanent
About VAT Group
At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high‑performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT. Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.
Purpose of the Role
As a Customer Support Specialist, you will be the primary point of contact for customers, ensuring efficient order processing, inventory management, and seamless coordination between customers, sales teams, and manufacturing sites while delivering an exceptional customer experience.
Responsibilities
- Provide professional customer support via email, telephone, customer portals, and other communication channels.
- Process customer orders, forecasts, and purchase orders using the company’s Order Management and ERP systems.
- Manage consigned inventory and collaborate with customers to forecast inventory consumption.
- Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
- Work cross‑functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
- Proactively communicate order delays, manage backorders, and ensure timely delivery updates.
- Process RMAs, service quotations, and customer return requests while maintaining accurate documentation.
- Support Accounts Receivable and Sales teams in resolving purchase order and payment‑related issues.
Qualifications
- High School Diploma or GED required; Bachelor’s degree is preferred.
- Minimum 3 years of experience in customer support, order management, operational support, or a similar role.
- Fluent in German and English (written and spoken).
- Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
- Experience working with ERP systems; production scheduling experience is an advantage.
- Excellent organizational, communication, and interpersonal skills with the ability to multitask and work independently.
Our Commitment to Inclusion, Fairness and Equal Opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace.
Customer Support Specialist (German & English) employer: VAT Vakuumventile AG
At VAT Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and teamwork. Located in the heart of Warwickshire, our Customer Support Specialists enjoy a supportive environment where career growth is prioritised, and every team member's voice is valued. With a commitment to inclusion and continuous learning, we provide our employees with the tools and opportunities to thrive in their roles while contributing to our mission of delivering high-performance vacuum solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (German & English)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VAT Vakuumventile AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VAT Vakuumventile AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist (German & English)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VAT Vakuumventile AG:Your cover letter is your chance to shine! Tell us why you want to work at VAT Vakuumventile AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VAT Vakuumventile AG!
How to prepare for a job interview at VAT Vakuumventile AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
