About VAT Group
At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.
Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.
Inside Sales Specialist
Purpose of the Role
Support revenue growth and deliver an excellent customer experience within the assigned territory. The role serves as a key link between customers, Sales, and internal support functions, ensuring effective coordination and successful conversion of business opportunities into orders.
Responsibilities
- Manage customer inquiries, RFQs, quotations, and commercial activities for assigned B accounts.
- Build and maintain strong relationships with customers, distributors, channel partners, and internal stakeholders.
- Understand customer requirements and coordinate with Product Management, FAE, Operations, and other functions to provide appropriate solutions.
- Create, manage, and proactively follow up quotations and opportunities to maximize conversion into customer orders.
- Manage customer activities and opportunities in D365 CRM, ensuring accurate data and timely follow-up.
- Support Sales Managers with transactional business, customer activities, and the advancement of sales opportunities.
- Monitor the sales pipeline and coordinate the resolution of customer issues, delivery concerns, and commercial escalations.
- Provide commercial and technical guidance to customers and sales channels through phone, email, virtual meetings, and customer visits when required.
- Contribute to continuous improvement of sales processes, CRM data quality, digital tools, and customer experience, and participate in relevant business reviews and cross-functional initiatives.
Qualifications
- At least 3 years of experience in Inside Sales, Technical Sales, Customer Service, or Commercial Operations within an industrial or B2B environment.
- Experience working with CRM and ERP systems such as D365, Salesforce, or SAP.
- Good understanding of technical products, manufacturing processes, and complex customer requirements.
- Strong customer focus and commercial mindset, with the ability to identify and develop business opportunities.
- Excellent organization and prioritization skills in a fast-paced environment with multiple customer requests and deadlines.
- Strong communication and stakeholder management skills across international and cross-functional teams.
- Commercial or technical education (apprenticeship, diploma, or degree) preferred.
- Fluent English required; German highly desirable; French is an advantage.
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Inside Sales Specialist in Warwick employer: VAT GROUP
At VAT Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work environment. As a Customer Support Specialist, you will be part of a dynamic international team in Haag, Switzerland, where your contributions are valued, and your professional development is actively encouraged. With a strong focus on integrity and customer centricity, we offer competitive benefits and opportunities for growth, making VAT an ideal place for those seeking meaningful and rewarding employment.
