Credit Controller

I am working closely with a highly regarded legal services business, who are looking to appoint a Credit Controller to join their Finance team in London on a 6-month fixed-term contract (0.6 FTE / three days per week) to provide maternity cover. This is a hands-on and commercially important role, responsible for managing day-to-day credit control activity, ensuring the timely collection of outstanding client fees, and supporting the business in maintaining strong cash flow and working capital.

You will work closely with fee earners, billing teams, and the wider finance function to resolve queries, reduce aged debt, and ensure a smooth end-to-end revenue cycle. This is an excellent opportunity for an experienced Credit Controller to develop their skills within a professional services / legal environment, gaining exposure to complex billing structures, client relationship management, and the operational side of a busy finance function.

The Firm: This is a well-established and highly regarded legal services business with a strong reputation in the market and a collaborative, people-focused culture. The organisation continues to maintain a strong commercial position, with a focus on delivering high-quality client service while ensuring financial discipline across the business. They have a supportive and structured finance function, with clear processes in place and a strong emphasis on teamwork, accuracy, and continuous improvement. The environment is professional but approachable, with a culture that encourages collaboration between finance, fee earners, and wider operational teams. The business offers hybrid working and values flexibility, alongside a strong commitment to maintaining a healthy work-life balance, particularly within support functions.

The Role: The Credit Controller will report directly to the Senior Credit Controller and will be responsible for managing an allocated portfolio of client accounts, ensuring timely payment collection and effective resolution of billing queries. This is a varied role with a strong focus on communication, organisation, and attention to detail, and will involve regular interaction with both internal stakeholders and external clients.

• Managing an allocated portfolio of client accounts and ensuring timely collection of outstanding debts
• Monitoring aged debt reports daily and prioritising collection activity
• Chasing overdue invoices via telephone, email, and written correspondence
• Maintaining regular client contact to ensure adherence to agreed payment terms
• Processing and allocating incoming payments accurately and efficiently
• Setting up and maintaining payment plans where appropriate
• Updating client records and ensuring accurate notes are maintained within the practice management system
• Responding to client queries regarding invoices, statements, and billing matters
• Liaising with fee earners and billing teams to resolve disputes and discrepancies
• Handling billing-related concerns professionally and escalating complex issues where required
• Providing supporting documentation such as invoices and statements to clients as needed
• Preparing aged debt and collection reports for review
• Supporting month-end processes including reporting and debt analysis
• Maintaining accurate audit trails of all credit control activity
• Working closely with the Revenue Controller to align billing and collection activity
• Supporting initiatives to reduce lock-up and improve cash flow
• Sharing insights on client payment behaviour to support billing strategy
• Contributing to revenue cycle meetings and performance discussions
• Ensuring compliance with internal credit control procedures and data protection requirements
• Identifying and escalating potential bad debt risks
• Supporting wider finance team initiatives and assisting with ad hoc projects as required
• Providing cover for colleagues during periods of absence

Requirements: Previous experience and qualifications:

• Previous experience in credit control, ideally within a professional services or B2B environment
• Strong understanding of credit control processes, payment terms, and debt recovery principles
• Confident communication skills with a professional telephone manner
• Strong attention to detail and accurate data entry skills
• Comfortable working with Microsoft Excel, Word, and Outlook
• Ability to work across multiple systems and learn practice management tools quickly
• Organised, methodical, and able to manage multiple accounts and deadlines
• Professional, diplomatic approach when handling sensitive or challenging conversations
• Strong team player with the ability to build relationships across finance and fee-earning teams
• Commercial awareness and understanding of the importance of cash flow
• GCSEs in English and Maths essential; further study (AAT or similar) desirable

Salary & Benefits: Market rate salary, 6-month fixed-term contract (0.6 FTE / 3 days per week), hybrid working arrangement, exposure to a leading professional services finance environment, excellent opportunity to develop credit control experience within the legal sector.

This is a fantastic opportunity for a Credit Controller looking to join a reputable legal services business on a part-time basis, playing a key role in supporting the firm’s financial performance during a period of maternity cover. Apply now for immediate consideration or reach out to tom@vastorecruitment.co.uk.