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- Tasks: Install, maintain, and repair a variety of tech equipment for customers.
- Company: Join Ricoh, a global leader in innovative technology solutions.
- Benefits: Competitive salary, flexible retirement plans, and wellbeing schemes.
- Why this job: Be part of a diverse team making a real impact in the tech industry.
- Qualifications: Strong IT understanding, problem-solving skills, and a valid UK driving licence.
- Other info: Embrace continuous learning in a fast-paced, supportive environment.
The predicted salary is between 800 - 1200 £ per month.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: London (South West London, Twickenham, Kingston areas)
Package: Competitive salary, training, Pensions, Benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
As a Service Advantage Technician, you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh supports including audio-visual, network devices, servers, routers, smart lockers.
Key Accountabilities:
- To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
- To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh supports.
- To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of stock, to improve first-time fix levels to customers, and to minimise stock losses.
You will ideally have:
- Strong fundamental understanding of IT and systems
- Good problem-solving skills and a systematic approach
- Good understanding of mechanical engineering
- Valid UK driving licence is essential
- Good organisation and time management
- Flexible approach to a varied and high-pressure workload
- Strong desire to learn and develop
- Willingness to embrace change in a rapidly moving industry
In return for your commitment, we can offer you:
- Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
- Flexible retirement plan.
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme.
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Trainee Field Technician employer: Vastbouw
Contact Detail:
Vastbouw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Technician
✨Tip Number 1
Get to know the company! Research Ricoh's values and services so you can chat about them during your interview. Show us that you're genuinely interested in what we do and how you can contribute.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and serious about joining our team.
We think you need these skills to ace Trainee Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Field Technician role. Highlight any relevant skills or experiences that match the job description, like your understanding of IT systems or problem-solving abilities. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and your eagerness to learn. Share why you’re excited about working with Ricoh and how you can contribute to our customer-centric values.
Show Off Your Soft Skills: While technical skills are important, don’t forget to showcase your soft skills too! Talk about your organisation, time management, and flexibility in handling high-pressure situations. We love candidates who can adapt and thrive in a dynamic environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll be directly in our system, making it easier for us to review your application. Don’t wait too long – we receive a high volume of applications!
How to prepare for a job interview at Vastbouw
✨Know Your Tech
As a Trainee Field Technician, it's crucial to have a solid understanding of IT systems and mechanical engineering. Brush up on your technical knowledge before the interview, and be ready to discuss how you've applied this in real-world scenarios.
✨Show Your Problem-Solving Skills
Ricoh values good problem-solving skills. Prepare examples of challenges you've faced and how you approached them systematically. This will demonstrate your ability to think on your feet and tackle issues effectively.
✨Embrace Customer Centricity
Customer service is at the heart of Ricoh's values. Be prepared to share experiences where you went above and beyond for a customer or how you ensured their needs were met. This shows that you align with their core value of Customer Centricity.
✨Be Ready to Learn
With technology constantly evolving, a strong desire to learn is essential. Discuss your willingness to embrace change and any steps you've taken for continuous professional development. This will highlight your commitment to growth in a rapidly moving industry.
