Site Services Supervisor

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: London - SW1V 2S

Package: Competitive Salary, Pension, Benefits

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Responsibilities:

• Report any non-compliance with Company and departmental processes, wilful damage of machinery/equipment, or employee negligence to waste Company resources including time, materials and property.
• Ensure all job requests are accurately logged into the appropriate job management system.
• Ensure that at the end of the shift all information is entered onto the shift handover log, where applicable.
• Escalate to Line Manager when stock levels are low.
• Attend and contribute to monthly meetings.
• Operate all printing equipment on site.
• Follow instructions from Site Services Manager.
• Provide telephony support to the client by timely response to incidents assigned via the client's incident management system, where required.
• Provide onsite management of the client fleet in accordance with contractual requirements, where applicable.
• Provide additional services to the client, as requested, in accordance with the contract.
• Work in collaboration with the clients Facilities Team to deliver facilities services in adherence with quality management standards as dictated by external accreditation including ISMS, Health and Safety and Environmental management to meet customer expectations and best practice.
• Support with the daily management of room booking and conferencing facilities and events to ensure an efficient service is deployed to the clients business, where applicable.
• Ensure all requests are logged in to the software management system so that service levels can be monitored and maintained.
• Ensure post is delivered on time according to the site SLA.
• Assist in all post room services and activities.

You will ideally have:

• Advanced knowledge of standard Microsoft Office packages.
• Effective team leadership skills.
• Good literacy and numeracy skills.
• Good knowledge of outsourcing processes.
• Previous experience in a similar role.

In return for your commitment, we can offer you:

• Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme.

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.