Site Services Specialist - Print Room Operative

Responsibilities include delivering an efficient and responsive business process service to the customer, meeting agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Ensure all work carried out is to the highest quality to meet customer confidentiality, deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

Qualifications include being IT literate, team oriented, pro-active, and a good organisational skills with attention to detail. Excellent communication skills, both verbal and in writing, are essential. Ability to demonstrate commitment and flexibility at all times, along with multi-tasking skills and the ability to work on a variety of items simultaneously. Professionalism and presentability in uniform at all times are required.

Benefits include an excellent package with a solid basic salary, strong bonus, and company benefits such as a competitive holiday entitlement, two days special leave per annum for volunteering, and an additional holiday purchase scheme. A flexible retirement plan and wellbeing schemes to support physical, emotional, and financial health, including Employee Assistance Programme, financial protection, life cover, will writing, medical protection, gym, travel and retail discounts, and more. Company car or car allowance (role-specific) and a cycle to work scheme are also included.

We are an Equal Opportunities Employer and are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.