Operation Support Specialist - Mail and Print

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: London

Package: Competitive Salary, travel allowance (covers zone 1 & 2), Pension, Benefits

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.

• Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
• Follow standard procedures for Document Organisation & Finishing at work tables and machines.
• Ensure that all relevant paperwork is completed accurately to provide clear information to management or to the customer where required.
• Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
• Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
• Adhere to company standards of behavior and performance to fulfill all production tasks to ensure excellent customer service.
• Maintain all equipment in a clean and safe working environment and ensure the working area is tidy to meet Health and Safety regulations.
• Be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.

You will ideally have:

• Ability to work within tight deadlines to meet customer requirements.
• Ability to work as an individual and within a team.
• Knowledge of products, experience within a document/production environment.
• PC Literacy.
• Quality awareness.
• Company procedure and policy awareness.
• Health and safety awareness.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible.

In return for your commitment, you can expect:

• Excellent package with solid basic, strong bonus and company benefits including:
• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car/car allowance (role-specific), cycle to work scheme.

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger. Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.