At a Glance
- Tasks: Join our Settlements & Terminations team to manage settlement requests and deliver top-notch customer service.
- Company: Ricoh, a leader in innovative solutions with a focus on community and inclusivity.
- Benefits: Flexible working, growth opportunities, wellbeing resources, and meaningful work.
- Other info: Diverse and inclusive workplace committed to supporting all applicants.
- Why this job: Be part of a dynamic team making a real impact while developing your skills.
- Qualifications: Strong admin experience, excellent communication, and organisational skills required.
The predicted salary is between 28500 - 28500 £ per year.
Ricoh is recruiting a highly organised and detail-oriented Administrator to join our Settlements & Terminations team based in Northampton. This role is ideal for someone with strong administrative experience who can manage multiple priorities and deliver a high standard of service in a fast-paced environment. You will play a key role in ensuring settlement requests and related processes are completed accurately, efficiently, and in line with company policies and legal requirements. A strong focus on meeting service level agreements (SLAs) and delivering excellent customer service is essential.
- Processing all settlement requests accurately and within agreed SLAs, ensuring compliance with company policy and regulatory requirements.
- Handling incoming queries from both internal and external customers, providing timely and professional support.
- Managing correspondence effectively, maintaining organised records and responding within agreed timeframes.
- Developing a strong understanding of lease agreements (service and rental) and identifying opportunities for process improvement.
- Working collaboratively within the Settlements team to deliver a consistently high level of customer service.
You will ideally have:
- Proven experience in an administrative role.
- Strong organisational skills with the ability to prioritise workload and meet deadlines.
- Excellent communication skills, both written and verbal.
- Confident working both independently and as part of a team.
- Good analytical skills and attention to detail.
- Strong IT skills, including Microsoft Word and Excel; experience of Oracle or Siebel an advantage.
- Ability to interpret data and present information clearly.
- A proactive, positive “can-do” attitude with a focus on continuous improvement.
In return for your commitment, you can expect benefits including meaningful work, support, growth opportunities, community involvement, flexible working, wellbeing resources, and recognition. We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Administrator – Settlements & Terminations in Northampton employer: Vastbouw
Ricoh is an excellent employer that values its employees by offering meaningful work and a supportive environment in Northampton. With a strong focus on employee growth opportunities, flexible working arrangements, and a commitment to wellbeing, Ricoh fosters a collaborative culture where diverse perspectives are celebrated. Join us to be part of a team that prioritises excellence in customer service while encouraging continuous improvement and community involvement.
