Reprographics Site Services Supervisor - Print Room in London

The Reprographics Site Services Supervisor will oversee the day‑to‑day operations of the reprographics department within a legal environment. This role ensures high‑quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development.

The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team.

• Manage the daily running of the reprographics department to ensure smooth operations.
• Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.
• Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
• Maintain quality control for all jobs delivered and logged on the portal.

• Provide hands‑on support when required for services such as Print, Copy, Scan, and Finishing Legal bundles and USB Bibles.
• Address and resolve any customer concerns or service issues promptly and professionally.

• Complete daily and monthly trackers to monitor performance and service levels.
• Assist with Health & Safety documentation and ensure compliance with site audit requirements.

• Support and assist with team training initiatives to maintain high standards of service.

You will ideally have:

• Proven experience in reprographics or document services within a legal or professional services environment including bundles and electronic bibles.
• Strong leadership and team management skills.
• Excellent organisational and time management abilities.
• Strong communication and customer service skills.
• Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
• Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes.
• Attention to detail and commitment to confidentiality.
• Strong communication and interpersonal skills with a client‑focused approach.
• Ability to multitask and prioritise in a fast‑paced environment.
• Professional demeanour and ability to maintain discretion at all times.
• Flexibility to adapt to changing priorities.
• Proficiency in using service management tools (e.g., ServiceNow, doc busters, entity), desirable.
• Knowledge of Health & Safety compliance and audit processes, desirable.

In return for your commitment, you can expect:

• Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration.
• Love to Grow: Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
• Love to Give Back: Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
• Love to Succeed: Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition – including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.