At a Glance
- Tasks: Support production processes and ensure customer satisfaction in a dynamic environment.
- Company: Join Ricoh, a global leader in innovative technology and community impact.
- Benefits: Enjoy flexible working, career development, and recognition for your contributions.
- Other info: Diverse and inclusive workplace with opportunities for volunteering and personal growth.
- Why this job: Make a real difference while growing your skills in a supportive team.
- Qualifications: Team player with a keen eye for quality and ability to meet deadlines.
The predicted salary is between 25000 - 35000 £ per year.
What you will be doing
To support sites within a designated area or as advised by management to ensure contract SLA’s are maintained and ensuring site services are uninterrupted due to staff absence.
- Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, Flow Suite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
- Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
- Follow standard procedures for Document Organisation & Finishing at work tables and machines
- Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.
- Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
- Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
- Adhere to company standards of behavior and performance to fulfill all production tasks to ensure an excellent customer service.
- To maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.
- To be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.
- You will ideally have
- Ability to work within tight deadlines to meet customer requirements
- To work as an individual and work within a team
- Knowledge of products, experience within a document / production environment
- PC Literacy
- Quality awareness
- Company procedure and policy awareness
- Health and safety awareness
- In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us.
With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
Love to Give Back
Purpose is part of how we work.
You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together.
You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine.
Change.
Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences.
Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process.
If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
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Operations Support Specialist - Print and Mail in London employer: Vastbouw
At Ricoh, we pride ourselves on being an excellent employer, offering a supportive and fulfilling work environment for our Operations Support Specialists. With a strong focus on employee growth through learning pathways and mentoring, coupled with a culture of collaboration and inclusivity, you will feel valued and empowered to succeed. Our commitment to community engagement and flexible working arrangements further enhances the rewarding experience of being part of our team in this dynamic role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Specialist - Print and Mail in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vastbouw. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vastbouw before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Specialist - Print and Mail in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vastbouw:Your cover letter is your chance to shine! Tell us why you want to work at Vastbouw specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vastbouw!
How to prepare for a job interview at Vastbouw
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
