Contract Optimisation Manager in London

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: London

Package: Competitive Salary, Benefits, Pension

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. We enable people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Responsibilities:

• Lead the commercial optimisation of the renewed contract, identifying and delivering initiatives that increase profitability, reduce operational cost, and replicate previous contract savings performance.
• Responsible for embedding the expanded contract scope, ensuring contractual Key Performance Indicators, Service Level Agreements, and financial objectives are achieved during the optimisation phase.
• Lead the implementation and adoption of the PDQ digital print submission tool to end users, maximising outsourced print volumes by driving user adoption and process improvement, including driving behavioural change across customer teams to support new technology, processes, and commercial models.
• Track and report financial benefits realised from optimisation activity, including savings, margin improvement, and revenue growth.
• Identify and mitigate operational, commercial, and reputational risks associated with contract transition, ensuring compliance with contract terms, governance frameworks, and local authority standards.
• Support the identification of further value‑added services and optimisation opportunities within scope, to maximise contract profitability and customer satisfaction.
• Responsible for delivering a controlled handover into Business‑As‑Usual operations once optimisation objectives are achieved.

You will ideally have:

• Proven experience in commercial optimisation of outsourced service contracts, ideally within local government or public sector.
• Experience in managed print services or document outsourcing environments.
• Demonstrable track record of delivering cost savings, margin improvement, and value realisation.
• Experience implementing print, document, or workflow technologies in complex organisations.
• Excellent influencing skills.
• Knowledge of local authority governance, procurement, and service models.
• Experience transitioning contracts from optimisation into BAU operation.
• Good understanding of change management principles.

In return for your commitment, you can expect:

• Excellent package with solid basics, strong bonuses and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health – Employee Assistance Programme, financial protection, life cover, will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role‑specific), cycle‑to‑work scheme.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic, which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.