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- Tasks: Support sales teams and enhance customer experiences in a hybrid role.
- Company: Global technology company focused on customer satisfaction and retention.
- Benefits: Competitive salary, bonus, well-being support, and flexible retirement plans.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Experience in account management and excellent communication skills.
- Other info: Flexible working environment with additional holiday entitlements.
The predicted salary is between 28800 - 43200 £ per year.
A global technology company is seeking a Customer Success Executive to support sales teams and enhance customer experiences in a hybrid role based in London or Northampton. The role involves liaising across departments to ensure customer satisfaction and retention.
Ideal candidates will have experience in account management and excellent communication skills.
Successful applicants can expect a competitive salary, bonus, and a variety of company benefits including well-being support, flexible retirement plans, and additional holiday entitlements.
Hybrid Customer Success Executive – Drive Retention & Growth employer: Vastbouw
Contact Detail:
Vastbouw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Executive – Drive Retention & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with different departments, we should be ready to demonstrate our ability to convey ideas clearly and effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid Customer Success Executive – Drive Retention & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Executive role. Highlight your account management experience and any relevant achievements that showcase your ability to drive retention and growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your communication skills can enhance customer experiences. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves liaising across departments, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Vastbouw
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and account management. Understand key metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV), as these will likely come up in conversation.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that highlight your ability to liaise effectively across departments. Think of specific situations where your communication made a difference in customer satisfaction or retention.
✨Research the Company Culture
Dive into the company’s values and culture. Knowing what they stand for will help you align your answers with their expectations and show that you’re a good fit for their team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
