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- Tasks: As a Field Service Technician, you'll install, maintain, and repair printing equipment for customers.
- Company: Join Ricoh, a global tech leader transforming communications with innovative digital services.
- Benefits: Enjoy flexible hybrid working, competitive salary, wellness schemes, and a company car or allowance.
- Why this job: Be part of a diverse team making a positive impact on the planet and workplace culture.
- Qualifications: Electrical knowledge is a plus; troubleshooting skills and PC proficiency are essential.
- Other info: Ricoh values inclusion and offers mentorship to foster a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Change your job, change your workplace, change your future…
We are actively building diverse teams and welcome applications from everyone
Role: Field Service Technician – Print
Located: East Anglia (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, pension, benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
- To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.
- To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.
You will ideally have
- Electrical / Electronics knowledge and aptitude: (Qualification desirable but not essential). Knowledge of AC (230V) and DC (low voltage 24V to 5V), ability to use multimeter to read voltages, resistance, for electrical troubleshooting.
- Troubleshooting / Fault-finding Skills: Ability to use a logical approach to diagnosing and resolving electrical and mechanical faults.
- PC skills: Ability to download and upload software, connect to devices, use software configuration apps etc.
- Mechanical aptitude. Ability to understand mechanical principals and identify mechanical faults
- Communication Skills. Ability to communicate technical information effectively, to understand technical instructions, and ability to read technical diagrams and schematics and follow technical instruction manuals
- Good Ricoh product knowledge,
- Excellent Interpersonal and customer handling skills,
- Excellent knowledge of Company Service procedures.
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number ofglobal sustainability accreditations . You can read more about our work toward the UN\’s 17 Sustainable Development Goalshere .
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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Field Service Technician - Print employer: Vastbouw
Contact Detail:
Vastbouw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Print
✨Tip Number 1
Familiarise yourself with Ricoh's products and services. Understanding their technology and how it impacts customers will help you stand out during interviews, as you'll be able to discuss how your skills can directly benefit their operations.
✨Tip Number 2
Highlight your troubleshooting and fault-finding skills in conversations. Be prepared to share specific examples of how you've successfully diagnosed and resolved technical issues in the past, as this is crucial for a Field Service Technician role.
✨Tip Number 3
Network with current or former Ricoh employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your communication skills. As a Field Service Technician, you'll need to explain technical information clearly to customers. Think of examples where you've effectively communicated complex ideas to non-technical audiences.
We think you need these skills to ace Field Service Technician - Print
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Technician role. Emphasise your electrical and mechanical knowledge, troubleshooting abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Ricoh's values. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to their mission of making work smarter.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as your ability to use multimeters, troubleshoot electrical faults, and understand mechanical principles. This will demonstrate your suitability for the role.
Show Enthusiasm for Sustainability: Ricoh values sustainability, so express your commitment to environmental responsibility in your application. Mention any relevant experiences or initiatives you've been involved in that align with their sustainability goals.
How to prepare for a job interview at Vastbouw
✨Showcase Your Technical Skills
As a Field Service Technician, you'll need to demonstrate your electrical and mechanical knowledge. Be prepared to discuss your experience with AC and DC systems, and how you've used tools like multimeters in troubleshooting.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to convey complex information to customers who aren't technically savvy.
✨Highlight Problem-Solving Abilities
Prepare examples of past experiences where you've successfully diagnosed and resolved faults. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Focus
Ricoh values excellent customer service. Be ready to share instances where you've gone above and beyond for a customer, and how you ensure their satisfaction aligns with service level agreements.
