Field Service Technician

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: Sligo/Donegal

Package: Competitive Salary, Benefits, Pension

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Responsibilities:

• Providing customers with a professional, efficient maintenance and repair service, ensuring full customer satisfaction.
• To provide a technical service to customers, including installation, maintenance and repair of equipment.
• To ensure customers receive a satisfactory service in line with agreed service level agreements.
• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of vehicle stock, to improve first time fix levels to customers, and to minimize stock losses.

You will ideally have:

• Electrical / Electronics knowledge and aptitude: Qualification desirable but not essential. Knowledge of AC (230V) and DC (low voltage 24V to 5V), ability to use multimeter to read voltages, resistance, for electrical troubleshooting.
• Troubleshooting / Fault-finding Skills: Ability to use a logical approach to diagnosing and resolving electrical and mechanical faults.
• PC skills: Ability to download and upload software, connect to devices, use software configuration apps etc.
• Mechanical aptitude: Ability to understand mechanical principles and identify mechanical faults.
• Communication Skills: Ability to communicate technical information effectively, to understand technical instructions, and ability to read technical diagrams and schematics and follow technical instruction manuals.
• Good Ricoh product knowledge.
• Excellent interpersonal and customer handling skills.
• Excellent knowledge of Company Service procedures.

In return for your commitment, we can offer you:

• Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme.

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.

We are an equal opportunities employer and are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.