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- Tasks: Support sales teams and enhance customer experiences through effective communication and coordination.
- Company: Join Ricoh, a global tech leader committed to innovation and sustainability.
- Benefits: Enjoy competitive salary, bonuses, flexible retirement plans, and wellness schemes.
- Why this job: Make a real impact on customer success while developing your career in a dynamic environment.
- Qualifications: Customer success experience preferred; strong communication and organisational skills are essential.
- Other info: Be part of a diverse team that values inclusion and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: London or Northampton
Package: Competitive salary, bonus plus additional company benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Responsibilities:
- Act as a key support resource to internal sales teams responsible for executing a range of client-focused tasks that directly contribute to a seamless and efficient sales cycle.
- Ensure timely execution of post-sales activities that enhance the overall customer experience.
- Liaise between Sales and key business departments including Order Processing, Credit Control, and Supply Chain to coordinate and optimise workflows.
- Support Ricoh's commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience.
- Align and collaborate for an enhanced customer journey from order placement through fulfilment.
- Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes.
- Work in conjunction with the sales teams to be the key point of contact for coordinating tasks.
- Develop strong cross-functional communication and collaboration with stakeholders across the business.
- Accountable for delivering against defined service levels and performance metrics.
- Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales.
You will ideally have:
- Customer success or account management experience preferable but open to other backgrounds.
- Proven track record of managing mid-to-large client accounts with measurable outcomes in retention, expansion, and customer satisfaction.
- Experience working alongside Commercial/sales teams with a strong understanding of revenue drivers, sales cycles, and customer buying behaviour.
- Demonstrated ability to identify upsell/cross-sell opportunities and contribute to account growth.
- Excellent communication skills at all levels.
- Good level of IT literacy.
- Good numeracy skills including working with databases.
- Strong attention to detail.
- Good time management and organisational skills.
- Ability to work under pressure.
- Self-motivated with ability to work on own initiative.
- Working knowledge of Oracle or similar tracking software is an advantage.
In return for your commitment, we can offer you:
- Excellent package with solid basic, strong bonus and company benefits including a competitive holiday entitlement.
- Two days special leave per annum for volunteering.
- Flexible retirement plan.
- Wellbeing schemes to support your physical, emotional and financial health.
- Company car / car allowance (role-specific), cycle to work scheme.
We are an equal opportunities employer and are open to discussing adjustments to the recruitment process if needed. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
Customer Success Executive employer: Vastbouw
Contact Detail:
Vastbouw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Ricoh on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role.
✨Tip Number 2
Prepare for the interview by researching Ricoh's values and recent projects. Show us that you understand our commitment to customer success and how you can contribute to enhancing the customer journey.
✨Tip Number 3
Practice your communication skills! As a Customer Success Executive, you'll need to liaise with various teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Ricoh team.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like customer success or account management experience.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t shy away from demonstrating your ability to convey ideas clearly. Use concise language and a friendly tone in your application to reflect how you’d interact with our customers.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've identified issues and implemented solutions in past roles. This will show us you have the proactive mindset we value at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Vastbouw
✨Know Your Customer Success Basics
Before heading into the interview, brush up on the fundamentals of customer success. Understand key metrics like retention rates and upsell opportunities. This will show that you’re not just familiar with the role but also passionate about enhancing customer experiences.
✨Showcase Your Communication Skills
Since this role involves liaising between sales and various departments, be ready to demonstrate your communication prowess. Prepare examples of how you've effectively communicated in past roles, especially in resolving customer issues or collaborating with teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you anticipated customer needs or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Research Ricoh’s Values and Sustainability Efforts
Ricoh places a strong emphasis on sustainability and values-driven work. Familiarise yourself with their initiatives and be prepared to discuss how your personal values align with theirs. This shows you’re not just looking for a job, but a company that resonates with your beliefs.
