At a Glance
- Tasks: Process sales orders and resolve customer queries to ensure satisfaction.
- Company: Join a global leader in digital services with a people-first culture.
- Benefits: Enjoy flexible working, career development, and opportunities to make a positive impact.
- Other info: Diverse workplace committed to inclusivity and personal development.
- Why this job: Be part of a supportive team where your ideas matter and growth is encouraged.
- Qualifications: Experience in administration, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing:
- Responsible for the receipt, progression and monitoring of sales orders throughout the “Order to Contract” and “Order to Cash” processes and SLA’s, through to resolution of customer invoicing queries to ensure all orders are delivered in line with customer expectations.
- Maintain the day book, entering all deals that have been processed and ensuring all information is correct.
- Provide a positive and pro‑active support function to the Sales teams, by resolving any order queries within SLA’s through clear and concise communications to minimise sales order processing queries.
- Assist the sales team members with additional duties (if required) to ensure business as usual duties are accommodated.
- Deal with Customer queries and complaints, liaising directly with the customer and acting as an interface between the customer and Ricoh to ensure queries are resolved to the customer’s satisfaction.
- Maintain reporting functions by updating relevant systems ensuring accuracy of reports.
- Support projects or large order deployment to ensure customer’s expectations are met.
You will ideally have:
- Experience within an Administration Environment.
- PC literate- Word, Excel, Lotus Notes.
- Good verbal and written communication skills.
- Good numeracy and analytical skills.
- Ability to prioritise work effectively to meet deadlines.
- Flexibility and a willingness to undertake or assist other Business Order Processors during sickness, annual leave.
In return for your commitment, you can expect:
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
- Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration.
- Love to Grow: Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
- Love to Give Back: Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
- Love to Succeed: Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Business Order Processor -12 month FTC employer: Vastbouw
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to sustainability and innovation, Ricoh offers extensive growth opportunities through learning pathways and mentoring, ensuring that every team member feels valued and supported in their career journey. Join us to be part of a global community that celebrates collaboration, rewards success, and encourages you to love what you do.
StudySmarter Expert Advice🤫
We think this is how you could land Business Order Processor -12 month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vastbouw.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vastbouw. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Order Processor -12 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vastbouw.
How to prepare for a job interview at Vastbouw
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vastbouw's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vastbouw offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
