Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support international sales by managing orders and customer communication in a fast-paced tech environment.
- Company: Join Ricoh Europe, a global leader in innovative communication services.
- Benefits: Enjoy a competitive salary, industry-leading benefits, and career development opportunities.
- Why this job: Be at the heart of customer engagement and make a real impact on global sales.
- Qualifications: Organisational skills, experience with sales CRM, and a passion for customer support.
- Other info: Dynamic role with opportunities to grow within a thriving global company.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future... Are you highly organised, great with customers, and excited to support international sales activity in a fast-moving tech environment? Ricoh Europe’s Communication Services team is looking for a proactive Sales Support professional to partner with our Business Development Managers and ensure world-class support for our customers across international markets.
About the Role
As Sales Support, you will play a pivotal role in the end-to-end sales cycle, from quotation through to order processing and operational handover. Working closely with two Business Development Managers, you’ll be at the centre of customer communication, documentation, reporting and process coordination. This is an excellent opportunity for someone who thrives in a busy, customer-focused environment and enjoys supporting multiple stakeholders across a global organisation.
What you will be doing
- Manage the full order process for standard AV solutions.
- Create accurate, professional quotations for existing customers.
- Support international pricing requests with manufacturers.
- Own and monitor the CS team Sales Mailbox.
- Produce customer handover packs and liaise with Operations.
- Keep pricing files, CRM and internal systems up to date.
- Be a friendly, professional point of contact for customer queries.
- Maintain customer dashboards and/or reports for weekly calls.
General Support
- Assist the Bid Team with admin, documentation and clarifications.
- Contribute to sales process improvement activities.
- Support the Business Development Director with ad-hoc tasks.
- Produce customer-facing and internal reports using CRM and other systems.
- Create accurate sales forecasts and reporting packs.
Key Relationships
InternalYou’ll work closely with Business Development Managers, the Bid Team and Operations and the wider global teams within the Operating Companies, collaborating to deliver a seamless experience for customers.
ExternalYou’ll engage with customers, manufacturers, technology vendors and AV industry partners, helping promote Ricoh CS and maintaining strong professional networks.
How Your Success Will Be Measured
- Timely delivery of quotes within agreed SLAs.
- Accurate, complete handovers to Operations.
- High-quality and reliable sales reporting.
You will ideally have
- Experience in Audio Visual or sales administration (preferred).
- Strong organisational and time management skills.
- Experience with sales CRM systems.
- Ability to work both independently and as part of a team.
- Ability to juggle workload and meet tight deadlines.
- Engaging writing style and strong attention to detail.
- Experience supporting business development teams.
Education
- Degree level or equivalent experience.
- Additional European languages are a plus.
In Return For Your Commitment, You Can Expect
- A competitive salary package.
- Industry leading benefits.
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team. At Ricoh, we embrace and respect the collective and unique talents, experience and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
Audio Visual, Sales Support employer: Vastbouw
Contact Detail:
Vastbouw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual, Sales Support
✨Tip Number 1
Get to know the company inside out! Research Ricoh's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for their work.
✨Tip Number 2
Practice your pitch! Think about how your skills match the role of Sales Support. Be ready to explain how your experience in audio visual or sales administration makes you the perfect fit for their team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ricoh team.
We think you need these skills to ace Audio Visual, Sales Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support role. Highlight your organisational skills and experience in sales administration, as these are key for us at Ricoh. Show us how you can thrive in a busy, customer-focused environment!
Showcase Your Communication Skills: Since you'll be the friendly point of contact for customers, it's essential to demonstrate your engaging writing style. Use clear and professional language in your application to reflect how you would communicate with our clients.
Highlight Relevant Experience: If you've worked with CRM systems or have experience in the Audio Visual industry, make sure to mention it! We want to see how your background aligns with the responsibilities of the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. This way, you can ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Vastbouw
✨Know Your Stuff
Before the interview, make sure you understand the Audio Visual industry and Ricoh's role in it. Familiarise yourself with their products and services, especially those related to sales support. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met tight deadlines, as this will demonstrate your fit for the fast-paced environment.
✨Engage with Customer Scenarios
Think of a few customer service scenarios you might encounter in this role. Prepare to discuss how you would handle customer queries or issues, particularly in relation to quotations and order processing. This will highlight your proactive approach and ability to maintain strong customer relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for CRM, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
