At a Glance
- Tasks: Support older people through conversation and companionship at Chatty Cafés.
- Company: CareLink, dedicated to reducing loneliness in later life.
- Benefits: Gain new skills, boost your CV, and make a real difference.
- Other info: Flexible hours, full training provided, and ongoing support from staff.
- Why this job: Connect with the community and enhance your confidence while helping others.
- Qualifications: Empathy, good communication skills, and a willingness to learn.
Chatty Café Volunteer – CareLink
People’s horizons can shrink later in life due to health issues, losing friends, or a drop in confidence after retirement. We believe later life shouldn’t be a lonely life. Through CareLink, our volunteers build trusted relationships with older people and help them stay healthy, independent, and connected — both through regular telephone befriending and friendly social groups known as Chatty Cafés.
How CareLink Supports Older People
- Regular telephone befriending calls at the same time each week
- A trusted point of contact when people don’t know where to turn
- Practical support and referrals to other services when needed
- Gentle reminders about medication, appointments, staying warm, and eating and drinking well
- Helping people identify local activities and offering initial support to attend
Chatty Café Volunteer Roles
We are looking for volunteers aged 18+ to support our Chatty Café Social Groups, bringing conversation, connection, and companionship to older people in the community. Volunteer roles include:
- Activity leaders or assistants
- Refreshment preparers and servers
- Drivers and/or chaperones
- Mentors / Befrienders
Sessions usually last 2 hours, with some additional time for setting up or clearing away.
Chatty Café Locations
- Monday: Abbey Hulton
- Tuesday: Stoke and Burslem
- Thursday: Hanley and Longton
- Friday: Blurton
Time Commitment & Training
- 2 hours per week, for a minimum of 6 months
- A short training session (2–3 hours), delivered in one session or split over two
- Training available in person or via Zoom
- Enhanced DBS check required — arranged and paid for by us
Skills & Experience
- Experience & Understanding
- First‑hand experience of life transitions (e.g. retirement, divorce)
- Awareness of how life events can affect wellbeing
- Willingness to learn about local services and support options
- Skills
- Good listening and communication skills
- Empathy and interest in older people
- Non‑judgemental and encouraging approach
- Respect for confidentiality
- Honest, reliable, committed, and flexible
What You’ll Gain
- New skills and experience to enhance your CV
- Increased confidence and self‑esteem
- Friendship and connection within a supportive volunteer team
- A sense of wellbeing from giving back to your community
- The satisfaction of knowing you are making a real difference
Support & Expenses
- Full training before starting, including boundaries, confidentiality, and safeguarding
- Ongoing support from a dedicated staff member
- Reasonable expenses reimbursed, including travel and activity costs
Chatty Cafe Assistant employer: Vast Services: Investing in communities
CareLink is an exceptional employer that fosters a warm and inclusive work culture, where volunteers can make a meaningful impact in the lives of older people. With comprehensive training and ongoing support, volunteers not only gain valuable skills and experience but also build lasting friendships within a dedicated team. Located in various community hubs, CareLink offers a unique opportunity to connect with individuals while contributing to their wellbeing and independence.
Contact Details:
Vast Services: Investing in communities Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chatty Cafe Assistant
✨Tip Number 1
Get to know the organisation! Research CareLink and understand their mission. This will help you connect with the team and show your genuine interest during conversations.
✨Tip Number 2
Practice your listening skills. As a Chatty Café Assistant, you'll need to engage with older people. Try role-playing with friends to enhance your communication and empathy skills.
✨Tip Number 3
Network like a pro! Reach out to current volunteers or staff on social media. They can provide insights and tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to be part of the CareLink community.
We think you need these skills to ace Chatty Cafe Assistant
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are and why you're passionate about supporting older people. Don't be afraid to share your experiences and what motivates you to volunteer with us.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and experiences align with what we're looking for. Whether it's your communication skills or your empathy, show us how you can bring value to our Chatty Café!
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon. This helps us understand your qualifications quickly and makes it easier for us to see your potential.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Vast Services: Investing in communities
✨Know Your Role
Familiarise yourself with the Chatty Café Volunteer role and its responsibilities. Understand how your skills, like good listening and empathy, can make a difference in the lives of older people. This will help you articulate why you're a great fit during the interview.
✨Show Your Passion
Express your genuine interest in supporting older people and building connections. Share any personal experiences or stories that highlight your commitment to community service. This will resonate well with the interviewers and show them your motivation.
✨Prepare Questions
Think of thoughtful questions to ask about the role and the organisation. Inquire about the training process, the types of activities you might lead, or how they support volunteers. This shows your enthusiasm and helps you gauge if it's the right fit for you.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Nod, maintain eye contact, and respond appropriately to the interviewer's questions. This not only showcases your communication skills but also reflects the qualities needed for the role.
