At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for cutting-edge data solutions.
- Company: Join VAST Data, a leader in AI-driven data management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic startup environment with travel opportunities and career advancement.
- Why this job: Be part of a revolutionary team shaping the future of AI infrastructure.
- Qualifications: Experience in customer support and knowledge of programming languages required.
The predicted salary is between 40000 - 50000 £ per year.
VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the centre of the revolution in artificial intelligence.
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data centre, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills.
- Must be familiar with one or more programming languages.
- Significant experience required in the areas of file systems and scale-out NAS implementation.
- In-depth knowledge and hands-on experience with S3 and high-performance computing is an advantage.
- Excellent business written and verbal communication and presentation skills.
- Hands-on lab and hardware management experience is an advantage.
- Experience working in a rapidly growing entrepreneurial, dynamic start-up is an advantage.
- MS or B.Sc. in CS, CE, EE or related fields.
- Ability to travel around 20% of the time.
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.
Remote Customer Support Engineer - London in Peterborough employer: VAST Data
VAST Data is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration. As a Remote Customer Support Engineer in London, you'll benefit from flexible working arrangements, opportunities for professional growth, and the chance to be part of a pioneering team at the forefront of AI infrastructure. With a strong focus on employee development and a customer-first mentality, VAST Data provides a rewarding environment where your contributions directly impact the future of data management.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Engineer - London in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VAST Data on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves file systems and scale-out NAS, make sure you can talk confidently about your experience and how it relates to VAST's mission.
✨Tip Number 3
Show off your communication skills! Practice explaining complex concepts in simple terms. This will help you shine during interviews, especially since excellent verbal and written communication is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Customer Support Engineer - London in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Engineer role. Highlight relevant experience, especially in file systems and NAS implementation, as well as any programming languages you know. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining VAST Data and how your background makes you a perfect fit for our team. Don’t forget to mention your customer-first mentality and any entrepreneurial experiences.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t hesitate to demonstrate your presentation skills through your writing style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at VAST Data
✨Know Your Tech
Make sure you brush up on your technical skills, especially around file systems and scale-out NAS implementation. Familiarise yourself with S3 and high-performance computing concepts, as these are key areas for the role. Being able to discuss your hands-on experience confidently will impress the interviewers.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial, practice explaining complex technical concepts in simple terms. You might be asked to present a solution or explain a past project, so prepare a few examples that highlight your ability to communicate effectively with both technical and non-technical audiences.
✨Demonstrate Your Customer-First Mentality
VAST Data values a customer-first approach, so think of examples where you've gone above and beyond for a customer. Be ready to share stories that showcase your problem-solving skills and how you’ve handled challenging situations while keeping the customer's needs at the forefront.
✨Be Ready for the Startup Environment
This role is in a rapidly growing startup, so show that you're adaptable and thrive in dynamic environments. Prepare to discuss your experiences in fast-paced settings and how you handle change. Highlight any entrepreneurial spirit you have, as this will resonate well with the team at VAST Data.
