At a Glance
- Tasks: Provide top-notch customer support and solve technical issues for cutting-edge AI infrastructure.
- Company: Join VAST Data, a leader in AI-driven data management solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer success.
- Why this job: Be part of a revolutionary company shaping the future of AI and data management.
- Qualifications: Technical expertise and a passion for customer service are essential.
The predicted salary is between 40000 - 50000 £ per year.
VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the centre of the revolution in artificial intelligence.
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data centre, edge, and cloud.
As a Customer Support Engineering team member, you will be regarded as a VAST Data technical expert and will be involved in daily technical operations and escalations. You will be part of VAST's “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
Main responsibilities include:
- Responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve the issue, and escalating to engineering with as much detail as possible when necessary.
- Developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab.
- Working directly with customers and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities, and collaborating with our engineering teams to solve technical problems.
The Role:
- Build trusted customer relationships based on your customer-first mindset, technical excellence, and command of VAST products.
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative.
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
- Perform and support field services for customers: installations, upgrades, break-fix, and expansions as needed.
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests, and escalations.
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
Remote Customer Support Engineer - London in Inverness employer: VAST Data
VAST Data is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the heart of London. As a Customer Support Engineer, you will benefit from a customer-first culture that prioritises employee growth through hands-on experience with cutting-edge technology in the AI sector. With opportunities for professional development and a supportive team of experts, VAST Data empowers its employees to make a significant impact in the rapidly evolving data management landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Engineer - London in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VAST Data. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VAST Data before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Support Engineer - London in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VAST Data:Your cover letter is your chance to shine! Tell us why you want to work at VAST Data specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VAST Data!
How to prepare for a job interview at VAST Data
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
