Responsibilities As a member of the Customer Support Engineering team, you will be regarded as a VAST Data technical expert and will be involved in daily technical operations and escalations You will be part of the VAST “Flight Crew” for our customers, working with a small team of Support Engineers and Success Managers to handle all post-sales activity for each customer Responding to customer issues, both reactively and proactively Evaluating each problem Using hands‑on keyboard skills to resolve it, or escalating to engineering with as much detail as possible when you can’t You will also help develop and test solutions for strategically and tactically significant applications and use cases, both at customer sites and in the lab. These include: File protocols Machine learning Object storage High-performance computing You will work directly with customers and with teams across the business. That means consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field work, and partnering with our engineering teams to solve technical problems Build trusted customer relationships based on your customer-first mindset, technical excellence and command of the VAST product Respond quickly to technical support issues, working hands‑on keyboard to solve or elevate them while keeping customers informed throughout Complete daily technical operations for customers, working issues through to full resolution and closure Perform and support field services for customers, including installations, upgrades, break‑fix and expansions Submit and manage feature requests and bugs with the product marketing and development teams Advocate for the priorities of your assigned accounts, continuously tracking and following up on bugs, feature requests and escalations Identify opportunities for continuous improvement to ensure customers fully adopt and use VAST products Support and guide VAST account teams on each account’s technical status and activities Manage your workload to meet KPIs and VAST SLAs while ensuring customer happiness and satisfaction Requirements 5+ years of experience in customer-facing pre-sales or post-sales positions working with complex storage solutions Scripting and programming skills: bash scripting is required, plus familiarity with at least one other programming language Extensive knowledge and experience in enterprise IT infrastructure, networking and storage, along with a broad understanding of the enterprise software world A good understanding of networking, with working experience of network configuration on Linux and network troubleshooting An MS or BSc in Computer Science, Computer Engineering, Electrical Engineering or a related field The ability to manage your own time and caseload with rapidly changing priorities Knowledge and working experience of common Linux system administration tasks and the Linux OS in general Significant experience with file systems and scale‑out NAS implementation In‑depth knowledge and hands‑on experience with S3 and high-performance computing Excellent written and verbal business communication and presentation skills Hands‑on lab and hardware management experience Experience working in a rapidly growing, entrepreneurial, dynamic start‑up #J-18808-Ljbffr
Customer Support Engineer employer: VAST Data, Inc.
As a Deal Desk Specialist at our company, you will thrive in a dynamic and collaborative environment that values analytical thinking and strategic decision-making. We offer competitive benefits, a culture of continuous learning, and ample opportunities for professional growth, all while being part of a team that drives impactful financial insights across the organisation. Located in a vibrant area, our workplace fosters innovation and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
