Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients and direct them to the right healthcare services with a friendly approach.
- Company: Join Vassall Medical Centre, a diverse practice focused on quality primary care.
- Benefits: Enjoy a supportive team environment and opportunities for personal development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Flexible hours between 7 am and 6:30 pm, excluding weekends.
The predicted salary is between 24000 - 36000 £ per year.
Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective manner. Provide general support to the practice team and maintain a positive, friendly image when interacting with patients and visitors, both in person and over the telephone.
Main duties of the job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Handle all general enquiries, explain practice procedures, and schedule new and follow-up appointments.
- Use judgement and strong communication skills to ensure that patients without an appointment but requiring urgent care are seen promptly, logically, and without disrupting workflow.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary registration, ensuring all necessary procedures are completed accurately.
- Receive and make telephone calls as required, redirecting calls and taking accurate messages for timely delivery.
- Ensure all Home Visit requests are communicated promptly to the on-call GP.
- Process repeat prescription requests digitally or manually ensuring they are ready for patient collection within 48 hours.
- Inform patients of relevant charges for private (non GMS) services, accept payments, and issue receipts.
- Enter patient information into the clinical system accurately and promptly.
- When first to arrive, open the premises, deactivate alarms, and prepare the practice for opening.
- When last to leave, ensure the building is secure, lights are off, and alarms are activated.
- Carry out any additional tasks appropriate to the role as requested by the Partners or Practice Manager.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment.
Quality
The post-holder will strive to maintain quality within the practice.
Communication
The post-holder should recognize the importance of effective communication within the team.
Contribution to the Implementation of Services
The post-holder will apply practice policies, standards and guidance.
Complaints Procedure
The post-holder will become familiar with the practice complaints procedure.
Computer
To be aware of Data Protection Act governing information held on the computer.
Training
Take part in in-house training on all aspects of the role.
Other duties
To carry out team duties and housekeeping duties.
Person Specification
- Good interpersonal and communication skills.
- Experience in a previous administrative role.
- Previous experience in primary care setting.
- Familiar with Emis Web.
Patient Services Officer employer: Vassall Medical Centre
Contact Detail:
Vassall Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer
✨Tip Number 1
Get to know the practice! Research Vassall Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Officer, you'll need to interact with patients and staff regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the practice culture and expectations. They might even share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Vassall Medical Centre.
We think you need these skills to ace Patient Services Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with our values and the friendly atmosphere we promote at Vassall Medical Centre.
Tailor Your Experience: Make sure to highlight any relevant experience you have in patient services or administrative roles. We love seeing how your past experiences can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vassall Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Officer. Familiarise yourself with the key tasks like handling enquiries, scheduling appointments, and managing patient information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As this role requires strong communication skills, practice how you would explain procedures or handle difficult situations. You might want to role-play with a friend or family member, simulating common scenarios you could face at the reception. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Empathy
In healthcare, empathy is key. Be prepared to discuss how you would handle sensitive situations with patients. Think of examples from your past experiences where you demonstrated understanding and compassion, as this will highlight your suitability for a role that involves direct patient interaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's approach to patient care, or any training opportunities available. This shows your enthusiasm for the position and helps you gauge if the practice aligns with your values.
