Fixed term until April 2027 with a potential extension due to funding.
Friday, October 23, 2026
About the Role
We are seeking a compassionate and motivated individual to join our Support for Carers team.
A carer is someone who provides unpaid support to a family member, friend or neighbour who could not manage without their help. Caring can be rewarding, but it can also be isolating, emotionally demanding, financially challenging and have a significant impact on a person's own health and wellbeing.
Support for Carers Leicestershire provides countywide support through a dedicated telephone helpline, one-to-one support, carers assessments, support groups, community outreach and partnership working with health and social care professionals.
We are looking for a Carers Wellbeing Officer to identify, engage and support unpaid carers and deliver all aspects of the Support for Carers Leicestershire service. The role includes providing telephone support, completing carers assessments, facilitating a monthly carers support group and promoting the service within local communities.
You will join a welcoming, supportive and hardworking team and will be expected to demonstrate excellent organisational, communication and IT skills.
Key Responsibilities
- Respond to all carer referrals, including self-referrals and referrals from health, adult social care, VCSE organisations and other agencies.
- Provide compassionate, person-centred support, advice and information to carers who may be struggling with their wellbeing alongside their caring role.
- Complete carers assessments and develop appropriate support plans where required.
- Maintain accurate, timely and confidential records on the carers database and other monitoring systems.
- Facilitate and develop carers support groups, workshops and awareness sessions.
- Encourage carers to engage with local support groups, forums and services to help sustain their caring role and improve their wellbeing.
- Organise and attend promotional and outreach events to raise awareness of Support for Carers Leicestershire and identify hidden carers within the community.
- Work collaboratively with health and social care professionals and partner organisations to improve outcomes for carers.
- Act as a resource and point of contact for professionals seeking information and advice relating to carers' issues.
- Monitor and evaluate service activity and outcomes, contributing to statistical returns, reports and funding requirements.
- Promote the rights, wellbeing and voices of unpaid carers across Leicestershire.
Additional Requirements
- Play a full part in shaping the future of VASL by actively contributing to staff meetings, workshops and strategic discussions.
- Recognise and actively promote VASL's Equality, Diversity and Inclusion policies.
- Work in accordance with good practice principles and organisational policies and procedures.
- Comply with VASL's Health and Safety Policy and all relevant legislation.
- Maintain confidentiality at all times in accordance with GDPR and VASL's Confidentiality Policy.
- Attend training and development opportunities as required.
- Undertake any other reasonable duties commensurate with the post as directed by the Carers Service Manager.
About You
Travel Requirement
The post holder must have regular access to a vehicle and be able to travel throughout Leicestershire. The role is a hybrid role with an expectation to attend the VASL office in Market Harborough at least one day per week and undertake outreach work across Melton, including running a monthly carers group in Melton Leicestershire and the wider county as required. Business-use vehicle insurance will be required,
Flexibility
Please note that the successful candidate will need to be flexible regarding the responsibilities and duties of the role in line with the ongoing needs of the service and funding requirements.
Person Specification
Criteria - Education & Experience
- Good standard of education.
- Experience of providing advice, information or support to individuals.
- Experience within the health, social care or voluntary sector.
- Clear, concise verbal and written communication skills.
- Good organisational and time management skills.
- Experience of maintaining accurate records and databases.
- Experience of organising or facilitating meetings, events or support groups.
- Experience of working with carers, either professionally or through personal experience.
- Experience of completing assessments.
- Knowledge of carers' issues and relevant legislation, including the Care Act 2014.
- Awareness of services and support available across Leicestershire.
- Awareness of social media and website promotion.
Criteria - Skills & Abilities
- Strong IT skills, including Microsoft Office packages and databases.
- Ability to work independently and as part of a team.
- Excellent interpersonal and listening skills.
- Ability to manage a varied workload and prioritise effectively.
- Understanding of and commitment to equality, diversity and inclusion.
- Awareness of and commitment to confidentiality and data protection.
- Ability to build positive relationships with carers, professionals and partner organisations.
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