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For Companies At a Glance
- Tasks: Be the go-to person for Varonis customers, ensuring their data is safe and sound.
- Company: Join Varonis, a leader in data security, dedicated to customer success.
- Benefits: Enjoy a full-time role with opportunities for growth and learning, plus travel perks.
- Why this job: Make a real impact by helping clients navigate their security needs while developing your skills.
- Qualifications: Bachelor’s degree or equivalent experience; 4+ years in a customer-facing tech role required.
- Other info: Check out our Instagram @VaronisLife for a glimpse into our vibrant culture!
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Description
Summary
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
- Ensure data is protected from insider threats, cyber-attacks, and policy violations
- Onboard Customers to Varonis platforms and deliver on-going value and support
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews
- Alongside Sales, identify and champion upsell opportunities
- Learn new Varonis products as they are developed and released and develop expertise in your client\’s unique security ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and augment our support and engineering teams
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers\’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate
- Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
- Bachelor\’s Degree or equivalent experience
- 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
- Experience working with Windows OS
- Knowledge of enterprise IT, cloud, and security technologies
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent in communication, written and verbal
- Proven problem-solving abilities
- Commitment to customer success
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25 % travel
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr
Technical Account Manager employer: Varonis
Contact Detail:
Varonis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Varonis' products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Varonis on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Technical Account Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and technical acumen. Tailoring your stories to align with Varonis' focus on customer success will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in cloud, cyber security, and data privacy. Being knowledgeable about industry developments will help you engage in meaningful conversations during interviews and show your commitment to ongoing self-development.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in Cloud, Cyber Security, or Data Security & Privacy. Emphasise your technical skills and any experience with Windows OS.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your commitment to ongoing self-development. Mention specific examples of how you've successfully supported customers in the past.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Highlight situations where you identified and resolved technical issues for customers, showcasing your analytical skills.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and verbal communication skills. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at Varonis
✨Show Your Technical Acumen
As a Technical Account Manager, you'll need to demonstrate your understanding of cloud, cyber security, and data privacy. Brush up on relevant technologies and be prepared to discuss how you've applied this knowledge in previous roles.
✨Highlight Customer Success Experience
Since the role focuses heavily on customer success, share specific examples of how you've helped clients achieve their goals. Discuss any proactive measures you've taken to ensure customer satisfaction and retention.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot technical issues or manage customer expectations, and be ready to explain your thought process.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating complex technical concepts in simple terms, as you'll need to engage with various stakeholders, including those at the C-suite level.
