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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their data is safe and sound.
- Company: Join Varonis, a leader in data security with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Why this job: Make a real difference in customer success while working with cutting-edge tech.
- Qualifications: 4+ years in customer-facing roles and strong tech skills required.
- Other info: Dynamic team environment with a focus on continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Summary
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive ongoing value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to ongoing self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
- Ensure data is protected from insider threats, cyber-attacks, and policy violations.
- Onboard Customers to Varonis platforms and deliver ongoing value and support.
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews.
- Alongside Sales, identify and champion upsell opportunities.
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s).
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals.
- Serve as primary technical contact and augment our support and engineering teams.
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties.
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues promptly.
- Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate.
- Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
- Bachelor’s Degree or equivalent experience.
- 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company.
- Experience working with Windows OS.
- Knowledge of enterprise IT, cloud, and security technologies.
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
- Excellent in communication, written and verbal.
- Proven problem-solving abilities.
- Commitment to customer success.
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25% travel.
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Technical Account Manager employer: Varonis
Contact Detail:
Varonis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Technical Account Managers on LinkedIn. Ask them about their experiences at Varonis and any tips they might have for you. Building connections can give you insider knowledge and potentially lead to referrals.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or case study that highlights your technical acumen and customer service successes. Bring this along to interviews to demonstrate how you can add value to Varonis right from the get-go.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and news in cloud and cyber security. This will not only help you in interviews but also show your commitment to ongoing self-development, which is key for a Technical Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Varonis team and being part of our customer success mission.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Account Manager role. Highlight your customer service skills and any relevant experience in cloud or data security. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and your technical acumen. Let us know why you're excited about joining Varonis and how you can contribute to our mission.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think creatively and analytically, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our culture while you’re at it!
How to prepare for a job interview at Varonis
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cloud and cybersecurity. Familiarise yourself with Varonis products and how they protect data. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer-Centric Mindset
Since the role is all about customer success, think of examples from your past experiences where you've gone above and beyond for a client. Be ready to discuss how you’ve built relationships and resolved issues, as this will demonstrate your commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges a Technical Account Manager might encounter and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Your Team Spirit
This role requires collaboration with various teams, so be prepared to talk about your experience working in a team-oriented environment. Share specific examples of how you’ve contributed to team success and how you can bring that collaborative spirit to Varonis.
