At a Glance
- Tasks: Be the go-to person for customers, ensuring their data is safe and sound.
- Company: Join Varonis, a leader in data security with a vibrant culture.
- Benefits: Enjoy competitive pay, travel opportunities, and a focus on your growth.
- Other info: Dynamic team environment with a strong commitment to diversity and inclusion.
- Why this job: Make a real difference in customer success while working with cutting-edge tech.
- Qualifications: Need a degree and experience in customer-facing roles, especially in tech.
The predicted salary is between 36000 - 60000 £ per year.
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
- Ensure data is protected from insider threats, cyber-attacks, and policy violations.
- Onboard Customers to Varonis platforms and deliver on-going value and support.
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews.
- Alongside Sales, identify and champion upsell opportunities.
- Learn new Varonis products as they are developed and released and develop expertise in your client's unique security ecosystem(s).
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals.
- Serve as primary technical contact and augment our support and engineering teams.
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties.
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers' technical issues promptly.
- Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate.
- Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
- Bachelor's Degree or equivalent experience.
- 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company.
- Experience working with Windows OS.
- Knowledge of enterprise IT, cloud, and security technologies.
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
- Excellent in communication, written and verbal.
- Proven problem-solving abilities.
- Commitment to customer success.
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25% travel.
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Technical Account Manager in London employer: Varonis Home
Varonis is an exceptional employer that prioritises employee growth and customer success, making it an ideal place for a Technical Account Manager. With a strong commitment to ongoing self-development, a collaborative work culture, and the opportunity to engage with cutting-edge cybersecurity technologies, Varonis fosters an environment where employees can thrive. The company's focus on innovation and customer advocacy ensures that team members are not only supported but also empowered to make a meaningful impact in the field of data security.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Varonis Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Varonis Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Varonis Home:Your cover letter is your chance to shine! Tell us why you want to work at Varonis Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Varonis Home!
How to prepare for a job interview at Varonis Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
