At a Glance
- Tasks: Support Futures trading systems and ensure operational excellence in a fast-paced environment.
- Company: Leading investment bank with a dynamic front-office technology team.
- Benefits: Competitive salary up to £80K, career growth, and a vibrant work culture.
- Other info: Fast-paced trading floor environment with opportunities for automation and process improvement.
- Why this job: Join a high-impact role that directly supports trading activities and system enhancements.
- Qualifications: 7+ years in application support within Futures trading; strong troubleshooting skills required.
The predicted salary is between 80000 - 80000 € per year.
Location: London, UK
Salary: Up to £80K depending on experience
Level: Associate Director
Experience Required: Minimum 7 years
We are looking for an experienced IT Support Manager with strong exposure to the Futures trading environment to join a leading front-office technology team within a fast-paced investment banking setting. This role will support critical Futures trading infrastructure and applications, ensuring stability, performance, and operational excellence across trading and exchange connectivity platforms. The successful candidate will work closely with traders, operations, and technology teams to support day-to-day trading activities and system enhancements.
Key Responsibilities
- Provide production support for Futures trading and settlement systems
- Monitor and support exchange connectivity platforms and trading applications
- Troubleshoot complex system, connectivity, and trade flow issues in a high-pressure trading environment
- Work closely with front-office users, infrastructure teams, and external vendors
- Support automation, reporting, and operational improvement initiatives
- Participate in incident management, root cause analysis, and system optimisation
- Ensure compliance with regulatory and operational requirements
- Maintain and improve monitoring, alerting, and support processes
Required Skills & Experience
- Minimum 7 years’ experience in application support or production support within a Futures trading environment
- Strong knowledge of Futures trading and settlement systems
- Exchange connectivity and trade flow processes
- Front-office support environments
- Hands-on experience with platforms such as ION, FIS, Trading Technologies (TT)
- Strong troubleshooting and problem-solving skills
- Experience with system monitoring and support tools
- Understanding of market regulations and operational controls, including FCA and EMIR
Preferred Skills
- Experience with scripting and automation using Python, Shell scripting, PowerShell
- Knowledge of electronic trade matching and clearing processes
- Experience supporting exchange connectivity and FIX messaging environments
- Exposure to automation and reporting improvements
Candidate Profile
- Strong technical support professional with excellent understanding of Futures markets
- Comfortable working in a fast-paced trading floor environment
- Strong communication and stakeholder management skills
- Able to manage incidents effectively under pressure
- Experience gained within investment banks, brokerages, or trading firms preferred
Due to the high number of applicants, we will not be able to respond to all applicants.
IT Support Manager - Futures (Associate Director) in City of London employer: VARO Partners
Join a dynamic and innovative investment banking environment in London, where as an IT Support Manager, you will play a pivotal role in supporting critical Futures trading infrastructure. Our company fosters a collaborative work culture that values employee growth through continuous learning opportunities and exposure to cutting-edge technology, ensuring you thrive in your career while contributing to operational excellence in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager - Futures (Associate Director) in City of London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even just grab a coffee with someone who works in Futures trading. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with platforms like ION or FIS. Share specific examples of how you've tackled complex issues in high-pressure environments – it’ll make you stand out!
✨Be Ready for Technical Questions
Brush up on your troubleshooting skills and be prepared to discuss your knowledge of exchange connectivity and trade flow processes. They might throw some curveballs your way, so showing confidence in your expertise is key!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Manager - Futures (Associate Director) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in Futures trading and application support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills:Don’t forget to emphasise your technical skills, especially those related to troubleshooting and system monitoring. Mention any hands-on experience with platforms like ION or FIS, as well as your scripting abilities. We’re keen to see what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your talents. Plus, it’s super easy!
How to prepare for a job interview at VARO Partners
✨Know Your Futures
Make sure you brush up on your knowledge of Futures trading and settlement systems. Be ready to discuss specific platforms like ION, FIS, and Trading Technologies (TT) during the interview. Showing that you understand the intricacies of these systems will impress the interviewers.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've tackled complex system issues in high-pressure environments. Think of specific incidents where your problem-solving skills made a difference. This will demonstrate your ability to handle the fast-paced nature of the role.
✨Communicate Effectively
Strong communication is key in this role, especially when liaising with traders and tech teams. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios to get comfortable with explaining technical issues to non-technical stakeholders.
✨Be Ready for Automation Talk
Since automation is a big part of the job, be prepared to discuss your experience with scripting and automation tools like Python, Shell scripting, or PowerShell. Highlight any projects where you've implemented automation to improve processes, as this will show your proactive approach to operational excellence.
