Residential Property Manager

My London-based client is looking to appoint a commercially astute and technically proficient Senior Leasehold/Mixed-Use Property Manager. The successful candidate will have a solid grasp of both residential leasehold and block management, as well as commercial property operations. They should be proactive problem-solvers with strong communication skills and the confidence to lead teams while delivering exceptional service across mixed-use portfolios. A well-rounded skill set encompassing technical knowledge, financial insight, and effective people management is key to success in this role.

Skills and Experience

• Proven experience in managing residential leasehold blocks and mixed-use developments
• In-depth knowledge of landlord and tenant legislation (both residential and commercial), along with best practices for service charge management
• Skilled in conducting Section 20 consultations and overseeing complex maintenance and major works projects
• Financially confident, with experience managing and reconciling residential and commercial service charge budgets
• Strong understanding of the Building Safety Act and associated compliance requirements
• Exceptional client relationship management skills, with experience engaging private leaseholders, resident directors, commercial tenants, and freeholders
• Highly organised with the ability to prioritise and manage multiple responsibilities effectively
• Confident in leading resident and tenant meetings, including AGMs, service charge reviews, and commercial tenant briefings
• Proficient in property management software (e.g., Propman) and the Microsoft Office suite
• Capable of mentoring junior team members and managing contractor relationships to ensure high service standards

Key Responsibilities:

• Manage a diverse portfolio of leasehold residential and mixed-use developments, delivering high-quality services to freeholders, RMCs, RTMs, and commercial tenants
• Oversee the full-service charge cycle, including budgeting, collection, reconciliation, and financial reporting for both residential and commercial components
• Lead major works and capital expenditure projects, ensuring full compliance with Section 20 consultation requirements
• Ensure adherence to lease terms, relevant landlord and tenant legislation, commercial lease obligations, and health and safety regulations
• Conduct regular site inspections to uphold high standards across all communal and commercial areas
• Act as a key liaison for residential leaseholders and commercial occupiers, managing queries, disputes, and tenancy compliance with professionalism
• Prepare and present board reports, attend AGMs and tenant meetings, and foster strong, lasting client relationships
• Oversee contractor performance and delivery of hard and soft services across the portfolio
• Provide mentoring and guidance to junior property managers and support staff to maintain service excellence
• Identify and implement opportunities for operational improvements and support wider business development and client retention initiatives
• Keep up to date with changes in property legislation, building safety regulations, and industry best practices

Qualifications & Background

• IRPM or TPI qualification (Member or Fellow) – essential or strongly preferred at this senior level
• RICS qualification (AssocRICS or MRICS) – advantageous or currently working towards
• Proven experience managing premium, large-scale, or complex mixed-use developments
• Solid understanding of commercial lease clauses, including rent reviews, break options, and service charge apportionments
• In-depth knowledge of building safety compliance, including the Fire Safety Act 2021, Building Safety Act 2022, and EWS1 requirements
• Strong grasp of insurance processes, including claims management and asset protection best practices
• Experience with ESG initiatives, sustainability reporting, and strategies to enhance energy performance

My client is looking to pay £55k + bonus/benefits.

Please give me a call to discuss (Sam) 07917 042 950.

Sam@varnomross.co.uk

I am a specialist General Practice recruiter with over 9 years’ experience in the industry. If this role isn’t for you but you’d like to discuss your options, I’d love to hear from you.