Estate Surveyor in City of London

The Surveyor/Senior Estates Manager is responsible for delivering professional property management services, strategic advice, and day-to-day estate management across a diverse commercial property portfolio comprising offices, retail units, industrial properties, and other specialist assets.

The role involves providing an efficient and effective property management service while developing strong client relationships, ensuring exceptional service delivery, identifying opportunities to enhance portfolio performance, and supporting business growth.

Key Responsibilities

• Managing landlord enquiries and ensuring compliance with lease obligations.
• Liaising regularly with tenants on operational and lease-related matters.
• Coordinating and resolving third-party and neighbouring property issues and disputes.
• Managing and coordinating sublet properties within the portfolio.
• Planning, undertaking and reporting on regular property inspections.
• Maintaining accurate and up-to-date property records and documentation.
• Ensuring the client property database is accurate, well maintained and regularly reported on.
• Managing specialist consultants and service providers across the property portfolio.
• Reviewing and quality assuring reports and recommendations from specialist consultants.
• Undertaking routine lease advisory and agency instructions where required.
• Monitoring and maintaining client helpdesk requests and service queries.
• Coordinating quarterly tenant meetings and client reporting.
• Managing the performance of contractors and service providers.
• Contributing to the planning, development and ongoing management of client properties.
• Collecting, analysing and reporting Health & Safety and environmental performance data.
• Assisting with accident investigations, reporting procedures and insurance claims.
• Processing invoices and ensuring accurate financial administration.
• Ensuring compliance with all relevant statutory, health & safety, fire safety and company policies.
• Working collaboratively within a multidisciplinary team while maintaining the ability to work independently.
• Providing day-to-day supervision and line management of administrative support staff where applicable.

Key Behaviours

• Technical Expertise & Professional Development
• Demonstrate strong technical knowledge of commercial property management.
• Act as a trusted adviser to clients and colleagues.
• Maintain professional knowledge through continuous learning and development.
• Commercial Awareness
• Identify opportunities to add value for clients and contribute to business growth.
• Share market intelligence and opportunities across the wider business.
• Promote efficient working practices and continuous improvement.
• Innovation & Adaptability
• Challenge existing processes where appropriate and seek innovative solutions.
• Keep informed of industry trends, legislation and best practice.
• Adapt effectively to changing client requirements and business priorities.
• Communication & Relationship Management
• Demonstrate excellent verbal and written communication skills.
• Build strong relationships with clients, occupiers, contractors and colleagues.
• Manage expectations through proactive communication and timely delivery.

Skills & Experience

• Essential
• Ideally, MRICS.
• Experience in commercial property management.
• Intermediate to advanced knowledge of Microsoft Office applications.
• Excellent organisational and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritise workloads and meet demanding deadlines.
• High attention to detail and commitment to delivering quality work.
• Ability to work independently while contributing effectively within a team.

Performance & Delivery

• Consistently deliver a high standard of service.
• Identify opportunities to improve efficiency and service delivery.
• Respond positively to changing client and business requirements.
• Maintain a strong client focus and commitment to service excellence.

Collaboration

• Build effective working relationships across teams.
• Share knowledge and support colleagues.
• Contribute positively to a collaborative working environment.

Professionalism

• Demonstrate integrity, accountability and sound professional judgement.
• Maintain confidentiality and uphold professional standards.
• Promote equality, diversity and inclusion in all aspects of work.
• Support community engagement and wider industry initiatives where appropriate.

Salary: Up to £60k + car allowance + bonus/benefits

For a confidential discussion, please contact: Sam Jefferson 07917 042 950 Sam@varnomross.co.uk

I’m a specialist General Practice property recruiter with over 10 years’ experience. If this role isn’t quite right but you’d like to explore your options, I’d be very happy to have a confidential conversation.