Estate Surveyor

I’m currently looking to speak with experienced Surveyors/Senior Estates Managers to join a property management team providing corporate property management, service coordination and strategic advice across a diverse commercial property estate.

The portfolio comprises a range of office, retail, industrial and specialist property interests, providing an opportunity to take responsibility for a varied and commercially focused estate.

The role will combine day-to-day property management, lease administration, service coordination, stakeholder management and strategic estate advice, alongside the development of strong client relationships and identification of opportunities to enhance the wider service offering.

Core Responsibilities

• Managing landlord enquiries and monitoring obligations under leases
• Regular liaison with tenants regarding lease obligations and other property matters
• Coordinating and resolving third-party and neighbouring-party requirements and disputes
• Coordinating and managing the sublet estate
• Planning, undertaking and reporting on property inspections
• Ensuring property files and records are maintained accurately and up to date
• Maintaining appropriate data, supervision and regular reporting across the client property database
• Managing specialist service partners and provisions across the property portfolio
• Reviewing and quality-assuring reports and recommendations provided by specialist subject matter experts
• Undertaking routine lease advisory and agency work
• Monitoring and updating the client helpdesk
• Coordinating quarterly tenant meetings
• Monitoring the performance of contractors and service providers
• Contributing to the planning, development and monitoring of premises
• Collating data and reporting on health & safety and environmental performance
• Supporting accident investigations and reporting, together with the coordination of insurance claims
• Processing and reviewing invoices
• Ensuring compliance with company policies and statutory requirements relating to health & safety, fire safety and hygiene
• Working flexibly and collaboratively as part of the wider team
• Providing line management and support to an administrator

About You

We are looking for a commercially minded property professional who can operate confidently across a diverse portfolio and build strong relationships with clients, tenants, contractors and other stakeholders.

You will demonstrate:

• Property & Technical Expertise
• Strong knowledge of commercial property and estate management
• Confidence dealing with lease obligations, tenant matters and property-related issues
• Experience coordinating specialist advisers, contractors and service providers
• The ability to review technical reports and provide clear recommendations
• Experience of routine lease advisory and agency work would be beneficial
• Client & Commercial Focus
• Strong client relationship management skills
• Commercial awareness and an understanding of how to identify opportunities
• A proactive approach to sharing market, client and property intelligence
• The ability to identify opportunities to improve service delivery, quality and value
• A focus on delivering high levels of client satisfaction
• Communication & Stakeholder Management
• Excellent written and verbal communication skills
• Strong organisational and time-management abilities
• The confidence to liaise with tenants, clients, contractors, professional advisers and other stakeholders
• The ability to actively listen, understand priorities and incorporate them into planning and service delivery
• Strong interpersonal skills and the ability to build effective working relationships
• Problem Solving & Continuous Improvement
• A proactive approach to identifying and resolving issues
• The ability to anticipate potential problems and put solutions in place
• A willingness to challenge existing processes and identify more efficient ways of working
• An innovative and adaptable approach to changing client requirements
• A commitment to maintaining high standards of quality and accuracy
• Being MRICS is essential
• A collaborative approach and willingness to share knowledge and information
• The ability to work effectively as part of a team while also taking ownership of your own workload
• Confidence working independently and using initiative
• Experience of line managing or supporting junior team members
• A willingness to take on additional responsibilities and support colleagues when required

Qualifications & Skills

• Relevant experience within commercial property or estates management
• Strong understanding of property management principles and processes
• Intermediate knowledge of Microsoft Office, including Word and Excel
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage competing priorities and deadlines
• Ability to work effectively under pressure and deliver against tight deadlines

Professional Development

The successful candidate will be encouraged to take ownership of their professional development, actively seeking feedback and identifying opportunities to broaden their knowledge and expertise.

You will be expected to:

• Take feedback positively and use it to improve your performance
• Seek out relevant training and development opportunities
• Keep up to date with industry trends, legislation and best practice
• Continue developing your technical and commercial expertise
• Share knowledge and best practice with colleagues

Professional Standards

You will be expected to operate with a high level of professionalism, integrity and accountability at all times, ensuring that client interests and professional standards remain at the forefront of your work.

The role requires someone who is willing to challenge appropriately where professional conduct, integrity, compliance or quality standards may be at risk.

Diversity & Inclusion

A commitment to creating an inclusive and collaborative working environment is expected, with consideration given to diversity and inclusion across all aspects of the role and stakeholder relationships.

The Opportunity

This is an excellent opportunity for an experienced Surveyor or Senior Estates Manager to take responsibility for a varied commercial property estate, develop strong client relationships and play an important role in the ongoing management and development of the portfolio.

The position offers a broad remit spanning property management, lease advisory, agency, stakeholder management, service coordination and strategic estate advice, with scope to develop further responsibility over time.

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