At a Glance
- Tasks: Manage customer accounts and build strong relationships to drive success.
- Company: Join Varicent, a leader in Sales Performance Management with innovative SaaS solutions.
- Benefits: Enjoy competitive salary, health coverage, flexible work options, and professional development support.
- Other info: Be part of a diverse team focused on growth and innovation.
- Why this job: Make a real impact by helping customers achieve their revenue goals.
- Qualifications: Experience in SaaS or tech, strong communication skills, and ability to manage customer relationships.
The predicted salary is between 45800 - 63653 £ per year.
<div><p>At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success.
Our cutting-edge Saa S solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2.
Our solutions are trusted by a diverse range of global industry leaders like T‑Mobile, Service Now, Wawanesa Bank, Shaw Industries, Moody’s, Stryker and hundreds more.</p> <ul> <li><b>Innovate with
Purpose: Build impactful solutions for customers worldwide.</b></li> <li><b>Join
Excellence: Work in a diverse, collaborative, and innovative team.</b></li> <li><b>Shape the
Future: Lead in redefining revenue optimization.</b></li> <li><b>Grow
Together: Unlock your potential in a supportive environment.</b></li> </ul> <h2>About The Role</h2> <p>As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region.
You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success.</p> <p>This role combines elements of enterprise customer management with a smaller, growth‑oriented portfolio.
You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes.
The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle.</p> <h2>What You Will Be Doing</h2> <ul> <li>Manage a portfolio of 15–20 customer accounts through regular, proactive engagement</li> <li>Build and maintain strong relationships with key stakeholders across customer organizations</li> <li>Align customer goals with product capabilities to support adoption and value realization</li> <li>Identify and progress opportunities for account growth and expansion</li> <li>Lead customer conversations focused on progress, outcomes, and next steps</li> <li>Maintain accurate customer records and activity in CRM and customer success tools</li> <li>Partner with internal teams to resolve challenges and improve the customer experience</li> <li>Take initiative to identify opportunities for engagement, improvement, and account development</li> </ul> <h2>What You Bring</h2> <ul> <li>Experience in a Saa S or technology environment (customer success, account management, sales, or related role)</li> <li>Experience supporting or managing customer relationships in a business-to-business setting</li> <li>Strong written and verbal communication skills in English</li> <li>Ability to communicate effectively with both business and technical stakeholders</li> <li>Ability to work independently and manage priorities with limited oversight</li> <li>Familiarity with CRM or customer success platforms (e. g., Salesforce or similar tools)</li> <li>Ability to connect customer needs to product or solution capabilities</li> <li>Experience operating in a fast‑paced environment with timely follow‑through</li> </ul> <h2>Success Outcomes</h2> <ul> <li>Customers are consistently engaged through regular meetings and proactive outreach</li> <li>Strong relationships are established across assigned accounts, including key stakeholders</li> <li>Customer priorities are clearly aligned to product usage and deliver measurable value</li> <li>Opportunities for growth and expansion are identified and advanced within the portfolio</li> <li>Customer data and activity are accurately maintained across systems</li> <li>Work is delivered with appropriate speed and consistent follow‑through</li> <li>Customer needs and opportunities are identified proactively, without reliance on direction</li> </ul> <p>For this role, the estimated annual base salary range is between £45,800.00–£63,653.00 Pound Sterling.
In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package.
The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.</p> <h2>Overview of Benefits</h2> <ul> <li><b>Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs</b></li> <li><b>Time Off — PTO and public holidays to rest, recharge, and do what matters most</b></li> <li><b>Volunteer Days — Dedicated time to give back and support the communities that matter to you</b></li> <li><b>Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning</b></li> <li><b>Financial — Compensation that reflects your market and your value</b></li> <li><b>Retirement — Retirement plans designed to help you build long‑term financial security</b></li> <li><b>Tuition Assistance — Invest in your growth with support for continuing education and professional development</b></li> <li><b>Flexibility — Work where you thrive, with remote and hybrid options available across most regions</b></li> </ul> <p>Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you require accommodation at any time during the recruitment process, please email accomodations@varicent. com.</p> <p>Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.</p></div> #J-18808-Ljbffr
Customer Success Manager employer: Varicent Corporation
At Varicent, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Customer Success Manager, you'll enjoy comprehensive benefits, including health coverage, generous time off, and dedicated learning days, all while working in a supportive environment that prioritises your professional growth. Join us in redefining revenue success for global leaders and unlock your potential in a role that truly makes an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Varicent Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Varicent Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Varicent Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Varicent Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Varicent Corporation!
How to prepare for a job interview at Varicent Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
