Job Description
Pensions Administrator
Peterborough
£30,000 + Bens
Full time, on site
Role purpose: Senior hands-on administrator who coordinates the team's daily pensions and investment workload, maintains SLA performance, supports and coaches colleagues, quality-checks work, and serves as the first escalation point.
Key responsibilities:
- Allocate and prioritise workloads according to capability and experience
- Monitor progress and ensure SLA delivery
- Resolve complex queries, client issues, and processing exceptions
- Quality-check work and provide constructive feedback
- Coach, mentor, cross-train, and support new starters
- Process and check product and investment administration
- Manage queries from clients, IFAs, and product providers
- Maintain procedures and recommend process improvements
- Produce MI and SLA reporting, highlighting risks and bottlenecks
- Support client onboarding and internal projects
- Deputise for the Operations Team Leader
Must-have experience and qualifications:
- Previous administration experience - explicitly essential
- Experience organising, allocating, and overseeing team workloads
- Strong written and verbal communication
- Ability to manage competing priorities in a busy, SLA-driven environment
- Excellent organisation and attention to detail
- Working knowledge of Microsoft Office, particularly Excel
- Maths and English GCSE Grade C or above, or equivalent
Desirable criteria: Financial-services administration exposure, process improvement, MI reporting, and experience handling escalations desirable. No specific pensions qualification needed.
For more information, please contact Tom Miller at Vargo Group on 07901913560 or email tom.miller@vargogroup.co.uk.
Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.
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Pensions Administrator in Peterborough employer: Vargo Group
Vargo is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Product Manager looking to make a meaningful impact. With the flexibility of remote work across the UK and opportunities for professional growth through coaching and mentoring, employees are empowered to thrive in their roles while contributing to significant government digital transformation projects. The company values continuous improvement and strong stakeholder relationships, making it an ideal environment for those seeking rewarding and dynamic employment.
