At a Glance
- Tasks: Be the go-to person for our Corporate Clients, ensuring top-notch service and communication.
- Company: Join a dynamic team in a hybrid working environment based in Peterborough.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Work in a supportive atmosphere with great career advancement potential.
- Why this job: Make a real difference by building strong relationships and enhancing client satisfaction.
- Qualifications: Strong communication skills and a knack for relationship-building are essential.
The predicted salary is between 30000 - 40000 £ per year.
Serving as the main point of contact responsible for the day-to-day relationship and service delivery to Quai’s Corporate Clients.
35 hours per week, Monday to Friday with flexible working hours. Based in Peterborough with a hybrid working approach.
Responsibilities
- Serve as the primary point of contact for the Corporate Clients, addressing inquiries, providing updates, and ensuring clear and effective communications throughout.
- Establish and maintain strong relationships with key stakeholders within the Corporate Client’s organisation.
- Develop a deep understanding of the Corporate Client’s business.
- Act as a primary point of the Corporate Client’s contact to coordinate resolution of service incidents and escalation of technical and operational issues.
- Collaborate with internal teams and stakeholders to ensure alignment of client needs and objectives, acting as the ‘voice’ of the Corporate Client and challenging outcomes where necessary.
- Monitor Corporate Client satisfaction levels, gathering feedback and taking proactive measures to ensure high levels of client service.
- Conduct annual reviews of existing Corporate Client Service Level Agreements (SLAs), ensuring any changes to the agreed services are updated, reviewed, and signed off by both internal and external stakeholders.
- Produce new Corporate Client SLAs, working with both internal and external stakeholders to obtain sign off.
- Document any changes requested by the Corporate Client to the agreed services and present them through the internal change control process, ensuring any costs are agreed with the Corporate Client and billed accordingly.
- Chair regular service meetings in accordance with the SLA, ensuring actions are documented and working with internal and external stakeholders to complete any actions assigned to them.
- Ensure appropriate oversight and governance meetings are conducted in accordance with the SLA; defining the agenda, chairing the meetings, documenting minutes and following up on actions.
- Participate in the new Corporate Client onboarding process to establish early relationships with the Corporate Client.
Skills
- Outgoing and personable with a proven ability to build strong relationships and trust.
- Excellent communication skills both written and verbal.
- Ability to manage discussions involving multiple stakeholders with varying degrees of seniority.
- Solution oriented.
- Ability to work under pressure when required, and the passion to go the extra mile when needed.
- Ability to manage multiple relationships simultaneously, working both independently and collaboratively as part of a team.
- A positive attitude and a flexible and adaptable approach to work.
- A good understanding of savings and investment products.
Client Relationship Manager in Peterborough employer: Vargo Group
Quai is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment in Peterborough. With a strong focus on client relationships, employees are empowered to develop their skills while collaborating with diverse teams to deliver outstanding service. The company fosters a supportive culture where innovation is encouraged, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Relationship Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their business and how you can enhance client relationships. Tailor your answers to reflect their values and needs!
✨Tip Number 3
Practice your communication skills! As a Client Relationship Manager, you’ll need to be outgoing and personable. We suggest doing mock interviews with friends or family to get comfortable discussing your experiences and how you can build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that job!
We think you need these skills to ace Client Relationship Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in managing client relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client service delivery and how your background aligns with our needs. Be personable and let your enthusiasm for the role come through.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your written communication prowess. We love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vargo Group
✨Know Your Clients
Before the interview, take some time to research the company and its corporate clients. Understand their business model, key stakeholders, and any recent news or developments. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss how you handle difficult conversations and ensure clear communication, as this will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved service incidents or escalated issues successfully. Be prepared to share these stories during the interview, focusing on your solution-oriented approach and how you collaborated with internal teams to achieve positive outcomes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's client service delivery processes, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company aligns with your career goals.
