At a Glance
- Tasks: Manage customer loan applications and provide excellent support throughout the process.
- Company: Join a social enterprise dedicated to financial inclusion in the UK.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference by helping underserved communities access financial services.
- Qualifications: Experience in customer service or financial services is a plus.
The predicted salary is between 20000 - 23000 £ per year.
Job Description
Job title
Loan Administrator
Location
London
Salary
Vargo is recruiting for a social enterprise lender dedicated to championing financial inclusion in the UK.
They focus specifically on bridging the gap for individuals and communities who are underserved by traditional banks and mainstream lending companies.
This is an excellent opportunity for a positive, customer-focused individual looking to develop a career within financial services, underwriting, and consumer lending.
Key Responsibilities
- Manage customer loan applications from initial enquiry through to decision and onboarding.
- Conduct affordability assessments, customer verification (CPV), and loan administration in line with lending policies and procedures.
- Support underwriting decisions by gathering and reviewing customer information.
- Guide customers through the application process, including Open Banking and digital onboarding.
- Respond to customer enquiries, resolve issues, and provide an excellent customer experience.
- Manage customer, loan, and payment accounts using Hub Spot and other internal systems.
- Follow up with incomplete applications and overdue payments.
- Produce regular reports on loan activity and portfolio performance.
- Support declined applicants by signposting them to credit-building and financial guidance resources.
- Promote the business through customer referrals and recommendations.
- Work closely with colleagues to improve processes and contribute to team objectives.
Skills & Experience
- Previous experience in customer service, financial services, lending, underwriting, collections, or a similar role.
- Strong communication and interpersonal skills.
- Experience using CRM systems; Hub Spot experience is advantageous.
- Good administrative and organisational skills with strong attention to detail.
- Confident using Microsoft Excel and other business systems.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.
- Interest in consumer lending, financial services, or risk management.
- Personal Attributes
- Positive, proactive, and self-motivated.
- Strong problem-solving skills and customer-focused mindset.
- Detail-oriented with excellent time management skills.
- Collaborative team player with a willingness to learn and develop.
- Driven to achieve targets and contribute to business growth.
- #LI-PB1
Loans Administrator in London employer: Vargo Group
Vargo Group is an exceptional employer in North Wales, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects that support local businesses. With a strong emphasis on work-life balance and community engagement, Vargo Group stands out as a rewarding place to build a career in investment management.
StudySmarter Expert Advice🤫
We think this is how you could land Loans Administrator in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Vargo Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Loans Administrator in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Vargo Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Vargo Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Vargo Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Vargo Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Vargo Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Vargo Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
