At a Glance
- Tasks: Manage customer loan applications and provide excellent support throughout the process.
- Company: Join a social enterprise dedicated to financial inclusion in the UK.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference by helping underserved communities access financial services.
- Qualifications: Experience in customer service or financial services is a plus.
The predicted salary is between 20000 - 23000 £ per year.
Job Description
Job title
Loan Administrator
Location
London
Salary
Vargo is recruiting for a social enterprise lender dedicated to championing financial inclusion in the UK.
They focus specifically on bridging the gap for individuals and communities who are underserved by traditional banks and mainstream lending companies.
This is an excellent opportunity for a positive, customer-focused individual looking to develop a career within financial services, underwriting, and consumer lending.
Key Responsibilities
- Manage customer loan applications from initial enquiry through to decision and onboarding.
- Conduct affordability assessments, customer verification (CPV), and loan administration in line with lending policies and procedures.
- Support underwriting decisions by gathering and reviewing customer information.
- Guide customers through the application process, including Open Banking and digital onboarding.
- Respond to customer enquiries, resolve issues, and provide an excellent customer experience.
- Manage customer, loan, and payment accounts using Hub Spot and other internal systems.
- Follow up with incomplete applications and overdue payments.
- Produce regular reports on loan activity and portfolio performance.
- Support declined applicants by signposting them to credit-building and financial guidance resources.
- Promote the business through customer referrals and recommendations.
- Work closely with colleagues to improve processes and contribute to team objectives.
Skills & Experience
- Previous experience in customer service, financial services, lending, underwriting, collections, or a similar role.
- Strong communication and interpersonal skills.
- Experience using CRM systems; Hub Spot experience is advantageous.
- Good administrative and organisational skills with strong attention to detail.
- Confident using Microsoft Excel and other business systems.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.
- Interest in consumer lending, financial services, or risk management.
- Personal Attributes
- Positive, proactive, and self-motivated.
- Strong problem-solving skills and customer-focused mindset.
- Detail-oriented with excellent time management skills.
- Collaborative team player with a willingness to learn and develop.
- Driven to achieve targets and contribute to business growth.
- #LI-PB1
Loans Administrator in London employer: Vargo Group
Vargo Group is an exceptional employer in North Wales, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects that support local businesses. With a strong emphasis on work-life balance and community engagement, Vargo Group stands out as a rewarding place to build a career in investment management.
