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- Tasks: Support customer loan enquiries and manage loan processes daily.
- Company: Join a social enterprise dedicated to financial inclusion in the UK.
- Benefits: Gain valuable experience in finance while making a positive impact.
- Why this job: Help underserved communities access fair financial solutions.
- Qualifications: Experience in loans or financial services and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer and Loans Accounts Administrator
Vargo is recruiting for a social enterprise lender dedicated to championing financial inclusion in the UK. They focus specifically on bridging the gap for individuals and communities who are underserved by traditional banks and mainstream lending companies. Their core purpose is to provide accessible and responsible financial solutions, particularly for those at the grassroots level and within minority ethnic groups, who experience systemic exclusion from the financial system. They offer short‑term personal loans (typically from £100 to £1,000) that serve as a fair alternative for immediate financial needs.
Responsibilities
- Supporting the on‑boarding and administration of customer loan enquiries.
- Day‑to‑day managing consumer loans and repayment process, including conducting pre‑analysis, checking consumer credibility and trustworthiness, data entry, customer point verification (CPV), and reviewing affordability in line with the customer credit policy and procedures.
- Daily, weekly and monthly analysis and reporting on senior manager on all loan completions and new loans.
- Promote the business to friends and family using word‑of‑mouth, and encouraging customers to help spread the word.
- Interact with customers on a daily basis to address inquiries and provide assistance.
- Follow up with customers who have incomplete applications or have fallen in arrears.
- Document key traits of declined customers for future reference.
- Utilise HubSpot or other CRM to deliver personalised customer emails with advice and latest offers.
- Manage client accounts, loan accounts, and payment accounts efficiently.
Qualifications
- Previous experience working in a loans or financial services administration capacity.
- Good customer services experience.
- Strong communication skills.
- Good use of Microsoft Office.
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Customer and Loans Accounts Administrator employer: Vargo Group
Contact Detail:
Vargo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Loans Accounts Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role in customer and loans accounts administration. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Vargo and similar companies on social media. Engage with their posts and share your thoughts. This not only shows your interest but also helps you stay updated on any job openings they might post.
✨Tip Number 3
Prepare for interviews by practising common questions related to loans and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Vargo.
We think you need these skills to ace Customer and Loans Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer and Loans Accounts Administrator role. Highlight any previous experience in loans or financial services, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about financial inclusion and how your background makes you a great fit for Vargo. Keep it personal and engaging – we want to see your personality!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon. We want to see how well you can convey your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vargo Group
✨Know the Company Inside Out
Before your interview, make sure you research Vargo thoroughly. Understand their mission of promoting financial inclusion and how they serve underserved communities. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Customer and Loans Accounts Administrator, you'll be interacting with customers daily. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or helped customers feel valued.
✨Be Ready for Technical Questions
Brush up on your knowledge of loan processes and financial services. Expect questions about managing consumer loans, conducting pre-analysis, and understanding credit policies. Being well-prepared will demonstrate your expertise and confidence in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's mission.
